general manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly driven employee. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Very self motivated, organized and prompt.

  • Training and coaching
  • Leadership and team building
  • Sales expertise
  • Staff supervision
  • Calm under pressure
  • Team building and motivation
  • Skilled negotiator
  • Employee scheduling
  • Financial administration
  • Proficient in Excel and Word.
  • Communication skills
  • Team training and development
09/2020 to Current
General Manager Northwest By Southern Hospitality Fairbanks, AK,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
01/2018 to Current
Educator Seaworld Parks San Diego, CA,
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Created appropriate learning environments for students.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Selected curriculum and instructional aids to increase students' understanding of core concepts.
  • Planned in-class activities, discussions and lectures to increase student comprehension and participation.
  • Supervised advanced student work, including both independent and group projects.
  • Gave constructive feedback to students to improve learning and progress against course objectives.
  • Administered standardized tests to assess progress and evaluate need for improving course materials.
01/2014 to 09/2020
Owner/Operator Lineage Logistics Quakertown, PA,
  • Oversaw daily salon operations and performed general salon tasks.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Promoted services and products.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Directed implementation of strategic business plans to achieve goals and objectives.
Education and Training
Expected in 05/2003 to to
High School Diploma:
East Ridge High School - Chattanooga, TN
Expected in 05/2006 to to
Associate of Science: Criminal Justice
Northwest Shoals Community College - Muscle Shoals, AL,
Expected in 10/2013 to to
Associate of Arts: Cosmetology Education
Alternative Visions Hair Academy - Chattanooga, TN,

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Resume Overview

School Attended

  • East Ridge High School
  • Northwest Shoals Community College
  • Alternative Visions Hair Academy

Job Titles Held:

  • General Manager
  • Educator
  • Owner/Operator


  • High School Diploma
  • Associate of Science
  • Associate of Arts

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