general manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Before my son was born i took a year off work to be home with him, Then decided i needed to build a better life for him and i, So i applied to a few jobs. In 2014 Burger King had called me in for an interview and i started as a Team Member, I loved working with people and working on my feet in a fast environment. Not only did i love making connections with my guests but i loved getting new hires so i could help them as well, I was then promoted to a Team Lead/Team Trainer, After a couple months i was offered an hourly manager position and of course i took it, I was always very hands on and looking for new challenges and starting taking on bigger responsibilities in my work place than was expected of me, i was maintaining food cost, scheduling and doing my own interviews so i could set them up with our general manager, and just overall building a strong team of individual leaders. My district leader noticed all the work i had been putting in and asked why i wasn't an assistant general manager and encouraged me to do just that. As an assistant i never felt all the way fulfilled i wanted and craved to learn more and do more so i started learning how to read P&L sheets and also managing and ordering inventory, I pressed how i wanted to become a store manager and have a home of my very own and build my very own team and finally that came true, As a General Manager i go over and beyond for my guests and my team. I train and couch my team to be the best they can be in and out of my restaurant and encourage them to make connections with our guests to make sure they leave a little happier than before they walk into our restaurant.

  • Communications award
  • Results Oriented award
  • Two Positive Outlook awards
  • Growth Minded award
  • Top 10 List out of 400 of General Managers in GPS Hospitality - Burger King for 2019.
  • Budget Control
  • Team Leadership
  • Sales Promotion
  • Problem Anticipation and Resolution
  • Relationship Building
  • Supply Ordering and Management
  • Health Code Compliance
  • Building Maintenance
  • Front of House Management
  • Equipment Maintenance and Repairs
  • Menu Pricing and Writing
  • Documentation and Recordkeeping
  • Back of House Management
  • Anticipating Problems
  • Service Delivery Management
  • Inventory Management
  • Money Handling
  • Portion Control
  • Training and Onboarding
  • Staffing and Sales Reporting
  • Investigating Complaints
  • Delegating Assignments and Tasks
  • Employee Performance Evaluations
  • Problem-Solving
  • Monitoring Food Preparation
  • Quality Assurance
  • Scheduling Staff
  • Problem Solving
  • Labor and Overhead Cost Estimation
  • Profit Optimization
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Sales and Marketing
  • Budget Administration
  • Work Planning and Prioritizing
  • Expense Tracking
  • Written and Verbal Communication
  • Conflict Resolution
  • Critical Thinking
  • POS Terminal Operation
  • Payroll Administration
  • Calendar and Scheduling Software
  • Microsoft Office
  • Customer Retention
  • Time Management
  • Coaching and Mentoring
  • Calm and Pleasant Demeanor
  • Facilities Planning
  • Inventory Management Software
  • Policy Enforcement
  • Work Prioritization
  • Positive and Constructive Feedback
  • Turnover Minimization
  • New Hire Training
Work History
03/2014 to Current General Manager Oakland Vision Project | Oakland, CA,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Create positive customer experiences
  • Achieved highest employee retention rate in region.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained and supervised staff.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared for and executed new menu implementations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Set clear expectations and created positive working environment for employees.
05/2010 to 06/2014 Office Secretary Total Wine | West Orange, NJ,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Set up appointments with interested customers according to schedule availability.
10/2008 to 05/2009 Sales Associate Kmart | City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products
  • Increased sales by offering advice on purchases and promoting additional products.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
Expected in 06/2009 to to High School Diploma | Holly High School, Holly, MI GPA:
  • Servsafe Certified

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Resume Overview

School Attended

  • Holly High School

Job Titles Held:

  • General Manager
  • Office Secretary
  • Sales Associate


  • High School Diploma

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