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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Dependable and driven manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Skills
  • Business development
  • Budget development
  • Recruitment
  • Relationship building
  • Deadline-oriented
  • Consistently meet goals
  • Effective leader
  • Operations management
  • Verbal and written communication
  • Organized
  • Performance improvement
  • Timeline management
  • Staff training/development
  • Coaching and mentoring
  • Food preparation and safety
  • Customer service-oriented
  • Budgeting
  • Employee scheduling
Work History
General Manager04/2009 to Current
Sonic Drive-In – Birmingham, AL
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Maintained organized, safe and clean [Type] facility to keep productivity high and maximize customer satisfaction.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Discovered areas of improvement by generating [Timeframe] operational and sales reports.
  • Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
  • Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
Kitchen Manager08/2012 to 10/2014
Long Horn Steak House – Huntsville, AL
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Checked and tested foods to verify quality and temperature.
  • Coordinated and organized all restaurant inventory.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Claims Representative07/2006 to 04/2009
Blue Cross Blue Shield Of AL – Hoover, AL
  • Evaluated accuracy and quality of data entered into agency management system.
  • Checked level and type of coverage and evaluated contracts.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Worked effectively in fast-moving work environment to process large volumes of [Type] claims.
  • Oversaw claim recoveries, including subrogation and salvage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Tracked progress of all outstanding insurance claims.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Followed up with customers on unresolved issues.
  • Collected all premiums on or before effective date of coverage.
  • Implemented improvements in manual and electronic billing procedures.
  • Reported policy changes and company conditions affecting customer satisfaction.
Claims Analyst06/1991 to 03/2006
Blue Cross Blue Shield Of MS – Flowood, MS
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Prepared claims through careful research, application of [Type] knowledge and [Skill] and [Skill] abilities.
  • Identified key areas not performing well and implemented effective, new processes.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Supervised and managed daily activities of clinical team consisting of [Number] physicians, nurses and support staff.
  • Established staff schedules and assignments based on facility needs and equipment availability.
Accomplishments
  • Staffing
    Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision
    Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of [Number] staff members.
Certifications
  • Creative Problem Solving
Education
High School Diploma1991Murrah High School- Jackson, MS
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Resume Overview

Companies Worked For:

  • Sonic Drive-In
  • Long Horn Steak House
  • Blue Cross Blue Shield Of AL
  • Blue Cross Blue Shield Of MS

School Attended

  • Murrah High School

Job Titles Held:

  • General Manager
  • Kitchen Manager
  • Claims Representative
  • Claims Analyst

Degrees

  • High School Diploma 1991

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