Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Dependable and driven manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Skills
Business development
Budget development
Recruitment
Relationship building
Deadline-oriented
Consistently meet goals
Effective leader
Operations management
Verbal and written communication
Organized
Performance improvement
Timeline management
Staff training/development
Coaching and mentoring
Food preparation and safety
Customer service-oriented
Budgeting
Employee scheduling
Certifications
Creative Problem Solving
Education
Murrah High SchoolJackson, MSExpected in 1991 ā āHigh School Diploma: - GPA:
Work History
Oakland Vision Project - General Manager Fremont, CA, 04/2009 - Current
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Maintained organized, safe and clean [Type] facility to keep productivity high and maximize customer satisfaction.
Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Discovered areas of improvement by generating [Timeframe] operational and sales reports.
Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
Al Copeland Investments - Kitchen Manager New Orleans, LA, 08/2012 - 10/2014
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Motivated staff to perform at peak efficiency and quality.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Helped general management develop prices based on inventory costs and portion sizes.
Checked and tested foods to verify quality and temperature.
Coordinated and organized all restaurant inventory.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
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