general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Dependable and driven manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Skills
Business development
Budget development
Recruitment
Relationship building
Deadline-oriented
Consistently meet goals
Effective leader
Operations management
Verbal and written communication
Organized
Performance improvement
Timeline management
Staff training/development
Coaching and mentoring
Food preparation and safety
Customer service-oriented
Budgeting
Employee scheduling
Work History
04/2009 to CurrentGeneral ManagerOakland Vision Project | Fremont, CA,
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Maintained organized, safe and clean [Type] facility to keep productivity high and maximize customer satisfaction.
Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Discovered areas of improvement by generating [Timeframe] operational and sales reports.
Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
08/2012 to 10/2014Kitchen ManagerAl Copeland Investments | New Orleans, LA,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Motivated staff to perform at peak efficiency and quality.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Helped general management develop prices based on inventory costs and portion sizes.
Checked and tested foods to verify quality and temperature.
Coordinated and organized all restaurant inventory.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
07/2006 to 04/2009Claims RepresentativeCna Financial | Sioux Falls, SD,
Evaluated accuracy and quality of data entered into agency management system.
Checked level and type of coverage and evaluated contracts.
Examined reports, accounts and evidence to determine integrity and accuracy of information.
Interviewed policyholders to verify information and obtain additional details.
Worked effectively in fast-moving work environment to process large volumes of [Type] claims.
Oversaw claim recoveries, including subrogation and salvage.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
Tracked progress of all outstanding insurance claims.
Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Followed up with customers on unresolved issues.
Collected all premiums on or before effective date of coverage.
Implemented improvements in manual and electronic billing procedures.
Reported policy changes and company conditions affecting customer satisfaction.
06/1991 to 03/2006Claims AnalystFreeport Health Network | Freeport, IL,
Interacted with clients and employees, which helped cultivate positive working relationships.
Maintained strict confidentiality with all personal data as per company guidelines.
Viewed reports regularly to make sure processing was conducted efficiently.
Prepared claims through careful research, application of [Type] knowledge and [Skill] and [Skill] abilities.
Identified key areas not performing well and implemented effective, new processes.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
Visited customer locations to evaluate damage and provided cost estimates for remediation.
Supervised and managed daily activities of clinical team consisting of [Number] physicians, nurses and support staff.
Established staff schedules and assignments based on facility needs and equipment availability.
Accomplishments
Staffing
Worked directly with Human Resources to streamline hiring and onboarding process.
Supervision
Supervised sales team to monitor sales activity and goal achievement.
Supervised team of [Number] staff members.
Certifications
Creative Problem Solving
Education
Expected in 1991 to to High School Diploma | Murrah High School, Jackson, MSGPA:
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