LiveCareer-Resume

general manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 3+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
05/2020 to Current General Manager Live Nation Entertainment Inc | Miami, FL,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed service and sales strategies to improve retention and revenue.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Taught alertness and security tactics to reduce theft and losses.
  • Supervised employees through planning, assignments and direction.
  • Led employee evaluations with constructive feedback to boost performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
01/2018 to 05/2020 Home Health Aide Humana Inc. | Melbourne, FL,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Documented care provided and submitted notes to supervisor.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
01/2018 to 01/2019 House Cleaner Reata Glen | San Juan Capistrano, CA,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
Education and Training
Expected in 01/2005 to to GED | Lake Land College, Mattoon, IL GPA:

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Resume Overview

School Attended

  • Lake Land College

Job Titles Held:

  • General Manager
  • Home Health Aide
  • House Cleaner

Degrees

  • GED

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