general manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Seasoned General Manager with proven business acumen. Offering strengths in [Area of expertise ] with sense of urgency relating to deadlines and fulfillment of customer expectations. Entrepreneurial and quick learner with demonstrated ability to build productive relationships across all levels of organization.

  • Performance improvements
  • Sales team development
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
02/2020 to Current
General Manager Oakland Vision Project Fremont, CA,
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Directed successful turnaround by eliminating over $[Number] in debt within one quarter.
  • Trained, managed and motivated employees to promote professional skill development.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Implemented effective customer service surveys to encourage feedback.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Coached and developed [Number] internal candidates for promotion to general management.
05/2017 to 02/2020
General Sales Manager Peterson Machinery Co. Fortuna, CA,
  • Priced [Type] products to competitive standards derived through [Type] and [Type] research.
  • Supported all sales team members to drive growth and development.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Defined goals and objectives to generate more than $[Number] annually in sales revenue.
  • Identified weaknesses and implemented sales and business practices training to improve performance.
  • Maintained department profitability while controlling expenses and promoting customer satisfaction.
  • Updated and maintained dealership website and social media accounts.
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
  • Established customer-centric focus throughout [Company] culture to build loyalty and retention.
  • Reviewed inventory data on [Timeframe] basis to make adjustments, evaluate forecasts and meet demands.
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Cultivated and deepened high-performance sales team turning over $[Amount] per quarter.
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
02/2016 to 05/2017
Auto Salesman DCN Hyundai City, STATE,
  • Filled out paperwork to register vehicles and complete sales.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Managed sales negotiations and financing options.
  • Sourced vehicles from other dealer lots and auctions.
  • Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings by [Number]%.
  • Responded to inquiries from potential customers via email and telephone.
09/2012 to 05/2017
Auto Sales Representative Brad Benson Hyundai City, STATE,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Consistently exceeded sales quotas by at least [Number]%
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Showcased vehicle features and took customers on test drives in local area.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided information about sales processes, warranty requirements and service standards.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Education and Training
Expected in to to
: Busines And Finance
University Of Maryland - College Park - College Park, MD
  • Consistently maintained high customer satisfaction ratings.
  • Research - Conducted research which led to the development of [program].
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
  • Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].
  • Created highly effective new [Program] that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • University Of Maryland - College Park

Job Titles Held:

  • General Manager
  • General Sales Manager
  • Auto Salesman
  • Auto Sales Representative


  • Some College (No Degree)

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