General Manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Customer-oriented General Manager with experience focused on increasing Sales and a positive customer experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial mind set, offering leadership and Commercial awareness.
Skills
Recruitment
Training and Development
Conflict Resolution
Operations management
Verbal and written communication
Employee scheduling
Budget development
Deadline-oriented
Team Leadership
Performance improvement
Education
OSU-OkmulgeeOkmulgee, OK, Expected in ā āAssociate of Science:Construction Management - GPA:
Kiamichi Technology Center - HugoHugo, OKExpected in ā āCertification:Diesel Mechanics - GPA:
Home Inspection InstituteMadison, SD, Expected in ā āCertification:Home Inspections - GPA:
Hugo High SchoolHugo, OKExpected in 05/1998 ā āHigh School Diploma: - GPA:
Work History
Oakland Vision Project - General Manager Oakland, CA, 10/2019 - Current
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Developed and maintained relationships with customers and suppliers through continual communication.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Set schedules for staff by planning and designating shifts and hours.
Little Professor - Store Manager Homewood, AL, 06/2019 - 10/2019
Managed inventory control, cash control and store opening and closing procedures.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Optimized store displays and appearance via strategic merchandising.
Resolved customer service issues promptly.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
Protected store from loss or theft by setting and enforcing clear security policies.
Completed routine store inventories.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Hugo Housing Authority - Sec. 8 & Public Housing Inspector, Maintenance, IT City, STATE, 10/2009 - 05/2019
Completed polished reports outlining findings and corrective action recommendations.
Gathered data, and photographic evidence of alleged issues.
Prepared correspondence, reports of inspections or investigations and recommendations for action.
Recommended legal or administrative action to protect government property.
Carefully evaluated use of property to determine compliance with HUD and Low Rent requirements.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Performed preventative and regular maintenance on apartments.
Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
Diagnosed malfunctions and troubleshot issues.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Monitored buildings for repair needs and completed scheduled preventative maintenance.
Determined hardware and network system issues using effective troubleshooting techniques.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Provided technical support to on site computers.
Resolved issues with systems, hardware and telephones quickly and accurately.
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Resume Overview
School Attended
OSU-Okmulgee
Kiamichi Technology Center - Hugo
Home Inspection Institute
Hugo High School
Job Titles Held:
General Manager
Store Manager
Sec. 8 & Public Housing Inspector, Maintenance, IT