General Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented General Manager with experience focused on increasing Sales and a positive customer experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial mind set, offering leadership and Commercial awareness.

  • Recruitment
  • Training and Development
  • Conflict Resolution
  • Operations management
  • Verbal and written communication
  • Employee scheduling
  • Budget development
  • Deadline-oriented
  • Team Leadership
  • Performance improvement
Work History
10/2019 to Current
General Manager Oakland Vision Project Oakland, CA,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed and maintained relationships with customers and suppliers through continual communication.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for staff by planning and designating shifts and hours.
06/2019 to 10/2019
Store Manager Little Professor Homewood, AL,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Optimized store displays and appearance via strategic merchandising.
  • Resolved customer service issues promptly.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Completed routine store inventories.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
10/2009 to 05/2019
Sec. 8 & Public Housing Inspector, Maintenance, IT Hugo Housing Authority City, STATE,
  • Completed polished reports outlining findings and corrective action recommendations.
  • Gathered data, and photographic evidence of alleged issues.
  • Prepared correspondence, reports of inspections or investigations and recommendations for action.
  • Recommended legal or administrative action to protect government property.
  • Carefully evaluated use of property to determine compliance with HUD and Low Rent requirements.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed preventative and regular maintenance on apartments.
  • Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
  • Diagnosed malfunctions and troubleshot issues.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Monitored buildings for repair needs and completed scheduled preventative maintenance.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Provided technical support to on site computers.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
Expected in
Associate of Science: Construction Management
OSU-Okmulgee - Okmulgee, OK,
Expected in
Certification: Diesel Mechanics
Kiamichi Technology Center - Hugo - Hugo, OK
Expected in
Certification: Home Inspections
Home Inspection Institute - Madison, SD,
Expected in 05/1998
High School Diploma:
Hugo High School - Hugo, OK

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Resume Overview

School Attended
  • OSU-Okmulgee
  • Kiamichi Technology Center - Hugo
  • Home Inspection Institute
  • Hugo High School
Job Titles Held:
  • General Manager
  • Store Manager
  • Sec. 8 & Public Housing Inspector, Maintenance, IT
  • Associate of Science
  • Certification
  • Certification
  • High School Diploma

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