LiveCareer-Resume

general manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Seasoned General Manager with 16 years of multi level car wash experience. Polished in maintaining budgets and labor by implementing successful policies and procedures. Able to adapt quickly and feel comfortable in most situations that may arise during operations. My experience allows me to troubleshoot and resolve problems effectively to minimize down time. I believe in creating a great culture focused on teamwork , to provide an excellent customer experience.

Skills
  • Supervision and Training
  • Policy/Program Development
  • Cross-Functional Team Management
  • Performance Improvements
  • Sales Team Development
  • Originality and Creativity
  • Sales Tracking
  • Budget Control
  • Department Oversight
  • Goal Setting
  • Recruitment and Hiring
  • Management Team Building
  • Team Leadership
  • Staff Development
  • Staff Scheduling
  • Employee Motivation
  • Decision Making
  • Performance Assessment
  • Hiring and Onboarding
Experience
03/2022 to 07/2022
General Manager Legends Plymouth, WI,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Led employee evaluations with constructive feedback to boost performance.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Administered employee discipline through verbal and written warnings.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Operated cash register and processed cash, credit card and check payments.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established and created training sessions to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Maintained vacuums, pressure washers and tunnel equipment for car wash and self-service areas.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Led training initiatives to improve employee performance and bottom-line business results.
  • Led staff meetings for team of up to 30 plus to communicate directives.
  • prevenative maintenenace on tunnel equipment
  • hands on maintenance task such as bearing changes , wrap replacements , Heco motor install , fork and drum assembly replacements, roller replacements and various others.
03/2021 to 02/2022
General Manager Legends Ridgefield, WA,
  • Led employee evaluations with constructive feedback to boost performance.
  • Trained employees on duties, policies and procedures.
  • Taught alertness and safety tactics to reduce damage or injury .
  • Created schedules and monitored labor to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Administered employee discipline through verbal and written warnings.
  • maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
02/2016 to 02/2021
Store Manager Schwan's Company Birmingham, AL,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
06/2006 to 02/2016
Detail Manager Schumacher Auto Group Delray Beach And West Palm Beach, FL,
  • Taught team members how to properly wash, wax and vacuum vehicles.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Inspected vehicle to verify pristine appearance for customer.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • paint restoration
Education and Training
Expected in 06/2000 to to
High School Diploma:
Gateway High School - Kissimmee, FL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Gateway High School

Job Titles Held:

  • General Manager
  • General Manager
  • Store Manager
  • Detail Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: