general manager resume example with 20+ years of experience
Seeking a challenging career in the retail industry that offers growth opportunities and allows me to utilize my leadership skills and experience.
- Business Management
- Customer Service
- Team Leadership
- Marketing
- Merchandising
- Receiving
- Reporting
- Sales team development
- Supervision and training
- Data review
- Financial Management
- Staff training
- Recruiting and Hiring
State of NH Environmental Services Class A and B operator
National Food Safety Certification
Troy, MI, 10/2019 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
- Developed 2 internal candidates for general management promotion opportunities.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Motivated and led team members to work together to achieve targets.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Albany, NY, 05/2016 - 09/2019
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Maryland, NY, 12/1998 - 05/2016
- Mentored team members to succeed and advance within department and company.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and managed team of thirty associates, including evaluating performance and enforcing disciplinary actions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Oversaw inventory tracking, management and physical inventory counts.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
City, STATE, 12/1996 - 12/1998
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Rookie Manager of the Year (chain winner)
1999 Most Supportive Manager (division 4)
2003 General Manager of the Year (division 4)
2003 General Manager of the Year (division 4)
2004 General Manager of the Year (chain winner)
2004 Excellence in Team Leadership (division 1)
2005 Excellence in Team Leadership (region 1)
2005 Excellence in Team Leadership (division 1)
2006 General Manager of the Year (division 1)
2006 Excellence in Customer Service (division 1)
2007 Store Operator of the Year
2010 Store Operator of the Year
2013 Store Operator of the Year
3 Times elected to "Presidents Club" for top performing Managers
Twice nominated for NECSA manager of the year
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Resume Overview
School Attended
- Manchester Community College
- Merrimack Valley
Job Titles Held:
- General Manager
- Field Consultant
- Certified Training General Manager
- Facility Manager
Degrees
- High School Diploma
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