Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Dedicated, hardworking restaurant management professional, highly proactive with 20+ years of experience in general operations management.
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Food service background
Strong work ethic
Passion for customer satisfaction
Proven cost-control expert
Results-oriented
Business operations expertise
Conflict resolution techniques
Work History
General Manager, 2010 to Current Oberweis Dairy – Alsip, IL,
Improved employee moral through positive feedback and individual team member interaction.
Interviewed, selected and trained key personnel to upgrade the staff.
Increased food quality by enforcing compliance with standardized recipes.
Maintained Health Department score of 94 and average Mystery Shop score of 95.
Owner, 07/2006 to 11/2009 Kroger – Stanwood, WA,
Owned and operated a specialty sandwich shop.
Developed and designed all menu items. Marketed and promoted deli to surrounding businesses.
Baked fresh breads and cooked soups from scratch daily.
Inventoried and ordered all food and beverage products.
Hired, trained and developed all team members.
Negotiated contracts with vendors.
Assistant General Manager, 05/2004 to 07/2006 Joe's Auto Parks – Santa Monica, CA,
Responsible for all front of the house operations earning annual sales of $5 million.
Training Manager, accountable for coordinating all training sessions.
Kitchen Manager, 03/2000 to 05/2004 Brass Tap Beer Bar – Austin, TX,
Part of the management team who developed and directed the business to become the Regional Training Restaurant for the Connecticut and New York region.
Sales Rep , 03/1995 to 04/2000 United Rentals – Mcpherson, KS,
Sold, serviced and merchandised Pepsi products to big box retailers.
Restaurant Manager, 10/1990 to 03/1995 Uncle Julio's – Brentwood, TN,
Opened Sisters Restaurant in Grand Casino Biloxi.
Carefully interviewed, selected, trained and supervised staff.
Wrote all restaurant policies and procedures.
Developed training manual for new employees.
Restaurant Manager, 08/1985 to 10/1990 Uncle Julio's – Bridgewater, NJ,
Restaurant Manager in the Disney's Resort Hotels division which entailed maintaining and enforcing Disney's high standard of guest satisfaction.
Disneys philosophy of restaurant management requires a well rounded experience which includes rotating throughout a variety of operations from fast food to fine dining.
Education
Bachelor of Science: Business Management, Expected in 1985 University of New Orleans - New Orleans, LA GPA:
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