general manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Dedicated, hardworking restaurant management professional, highly proactive with 20+ years of experience in general operations management. 

  • Service-oriented
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Food service background
  • Strong work ethic
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Results-oriented
  • Business operations expertise
  • Conflict resolution techniques
Work History
2010 to Current
General Manager Oberweis Dairy Alsip, IL,
  • Improved employee moral through positive feedback and individual team member interaction.  
  • Interviewed, selected and trained key personnel to upgrade the staff.
  • Increased food quality by enforcing compliance with standardized recipes.
  • Maintained Health Department score of 94 and average Mystery Shop score of 95.

07/2006 to 11/2009
Owner Kroger Stanwood, WA,
  • Owned and operated a specialty sandwich shop. 
  • Developed and designed all menu items.  Marketed and promoted deli to surrounding businesses. 
  • Baked fresh breads and cooked soups from scratch daily.
  • Inventoried and ordered all food and beverage products.
  • Hired, trained and developed all team members.
  • Negotiated contracts with vendors.

05/2004 to 07/2006
Assistant General Manager Joe's Auto Parks Santa Monica, CA,
  • Responsible for all front of the house operations earning annual sales of $5 million.
  • Training Manager, accountable for coordinating all training sessions.

03/2000 to 05/2004
Kitchen Manager Brass Tap Beer Bar Austin, TX,
  • Part of the management team who developed and directed the business to become the Regional Training Restaurant for the Connecticut and New York region.  

03/1995 to 04/2000
Sales Rep United Rentals Mcpherson, KS,
  • Sold, serviced and merchandised Pepsi products to big box retailers.

10/1990 to 03/1995
Restaurant Manager Uncle Julio's Brentwood, TN,
  • Opened Sisters Restaurant in Grand Casino Biloxi.
  • Carefully interviewed, selected, trained and supervised staff.
  • Wrote all restaurant policies and procedures.
  • Developed training manual for new employees.

08/1985 to 10/1990
Restaurant Manager Uncle Julio's Bridgewater, NJ,
  • Restaurant Manager in the Disney's Resort Hotels division which entailed maintaining and enforcing Disney's high standard of guest satisfaction.
  • Disneys philosophy of restaurant management requires a well rounded experience which includes rotating throughout a variety of operations from fast food to fine dining. 

Expected in 1985 to to
Bachelor of Science: Business Management
University of New Orleans - New Orleans, LA

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Resume Overview

School Attended

  • University of New Orleans

Job Titles Held:

  • General Manager
  • Owner
  • Assistant General Manager
  • Kitchen Manager
  • Sales Rep
  • Restaurant Manager
  • Restaurant Manager


  • Bachelor of Science

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