Dedicated, hardworking restaurant management professional, highly proactive with 20+ years of experience in general operations management.
Skills
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Food service background
Strong work ethic
Passion for customer satisfaction
Proven cost-control expert
Results-oriented
Business operations expertise
Conflict resolution techniques
Work History
General Manager02/2010
to Current Piccadilly Cafeteria – Tuscaloosa,
AL
Improved employee moral through positive feedback and individual team member interaction.
Interviewed, selected and trained key personnel to upgrade the staff.
Increased food quality by enforcing compliance with standardized recipes.
Maintained Health Department score of 94 and average Mystery Shop score of 95.
Owner09/2006
to 03/2010 Dale's Deli – Gulfport,
MS
Owned and operated a specialty sandwich shop.
Developed and designed all menu items. Marketed and promoted deli to surrounding businesses.
Baked fresh breads and cooked soups from scratch daily.
Inventoried and ordered all food and beverage products.
Hired, trained and developed all team members.
Negotiated contracts with vendors.
Assistant General Manager07/2004
to 10/2006 Rainforest Cafe – Hartford,
CT
Responsible for all front of the house operations earning annual sales of $5 million.
Training Manager, accountable for coordinating all training sessions.
Kitchen Manager05/2000
to 07/2004 Applebee's Neighborhood Grill – Plainville,
CT
Part of the management team who developed and directed the business to become the Regional Training Restaurant for the Connecticut and New York region.
Sales Rep 04/1995
to 05/2000 Pepsi Cola Bottling Group – Denver,
CO
Sold, serviced and merchandised Pepsi products to big box retailers.
Restaurant Manager11/1990
to 05/1995 Grand Casino Biloxi – Biloxi,
MS
Opened Sisters Restaurant in Grand Casino Biloxi.
Carefully interviewed, selected, trained and supervised staff.
Wrote all restaurant policies and procedures.
Developed training manual for new employees.
Restaurant Manager09/1985
to 12/1990 Walt Disney World Resorts – Orlando,
FL
Restaurant Manager in the Disney's Resort Hotels division which entailed maintaining and enforcing Disney's high standard of guest satisfaction.
Disneys philosophy of restaurant management requires a well rounded experience which includes rotating throughout a variety of operations from fast food to fine dining.
Education
Bachelor of Science: Business Management1985University of New Orleans-
New Orleans,
LA
