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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
Dedicated, hardworking restaurant management professional, highly proactive with 20+ years of experience in general operations management. 



Skills
  • Service-oriented
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Food service background
  • Strong work ethic
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Results-oriented
  • Business operations expertise
  • Conflict resolution techniques
Work History
General Manager02/2010 to Current
Piccadilly Cafeteria – Tuscaloosa, AL
  • Improved employee moral through positive feedback and individual team member interaction.  
  • Interviewed, selected and trained key personnel to upgrade the staff.
  • Increased food quality by enforcing compliance with standardized recipes.
  • Maintained Health Department score of 94 and average Mystery Shop score of 95.


Owner09/2006 to 03/2010
Dale's Deli – Gulfport, MS
  • Owned and operated a specialty sandwich shop. 
  • Developed and designed all menu items.  Marketed and promoted deli to surrounding businesses. 
  • Baked fresh breads and cooked soups from scratch daily.
  • Inventoried and ordered all food and beverage products.
  • Hired, trained and developed all team members.
  • Negotiated contracts with vendors.

Assistant General Manager07/2004 to 10/2006
Rainforest Cafe – Hartford, CT
  • Responsible for all front of the house operations earning annual sales of $5 million.
  • Training Manager, accountable for coordinating all training sessions.

Kitchen Manager05/2000 to 07/2004
Applebee's Neighborhood Grill – Plainville, CT
  • Part of the management team who developed and directed the business to become the Regional Training Restaurant for the Connecticut and New York region.  

Sales Rep 04/1995 to 05/2000
Pepsi Cola Bottling Group – Denver, CO
  • Sold, serviced and merchandised Pepsi products to big box retailers.

Restaurant Manager11/1990 to 05/1995
Grand Casino Biloxi – Biloxi, MS
  • Opened Sisters Restaurant in Grand Casino Biloxi.
  • Carefully interviewed, selected, trained and supervised staff.
  • Wrote all restaurant policies and procedures.
  • Developed training manual for new employees.




Restaurant Manager09/1985 to 12/1990
Walt Disney World Resorts – Orlando, FL
  • Restaurant Manager in the Disney's Resort Hotels division which entailed maintaining and enforcing Disney's high standard of guest satisfaction.
  • Disneys philosophy of restaurant management requires a well rounded experience which includes rotating throughout a variety of operations from fast food to fine dining. 

Education
Bachelor of Science: Business Management1985University of New Orleans- New Orleans, LA
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Resume Overview

Companies Worked For:

  • Piccadilly Cafeteria
  • Dale's Deli
  • Rainforest Cafe
  • Applebee's Neighborhood Grill
  • Pepsi Cola Bottling Group
  • Grand Casino Biloxi
  • Walt Disney World Resorts

School Attended

  • University of New Orleans

Job Titles Held:

  • General Manager
  • Owner
  • Assistant General Manager
  • Kitchen Manager
  • Sales Rep
  • Restaurant Manager

Degrees

  • Bachelor of Science : Business Management 1985

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