General Manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Strategic planning and analysis
  • Guest accommodations
  • Outstanding communication skills
  • Appointment management
  • Service coordination
  • Conflict resolution
  • Organization and Time management
Professional Experience
General Manager, 09/2014 to 11/2019
Oberweis DairyWheaton, IL,
  • Increased revenue streams by reducing costs, managing schedules, and performing variance and risk analysis to implement corrective actions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Held weekly meetings with assistant managers to identify techniques to overcome sales obstacles.
  • Received superior customer service satisfaction awards.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Delivered Highest Controllable Contribution of 21.4% for 2015, 9% over net sales plan and 11.5 % over
    previous years net sales by managing shrink processes and controlling inventory levels.
  • Increased annual store contribution by 9-10% and have maintaining organized budgets, analyzing P&Ls and achieving margin targets consistently to stay on track with growth plans.
  • Exceeded net sales plan in 2015 by 9% with increased budget of approximately 10%, 2016 by 2.5% with
    increased budget of 9% .
  • Consistently meeting $2M mark 4 weeks ahead of previous year each year by motivating team to reach
    higher levels of performance.
  • Supervised and supported team of [8] doctors,[ 5 ]general managers, [9] assistant managers, and [45]
  • Hosted Corporate executives and Investor visitations.
  • Selected to participate in and enlisted participation of other associates for Brand promotional video.
  • Visited store locations to ensure policies are being adhered to regarding , merchandising, and supply
  • Conducted weekly calls with general managers to uncover needs and concerns.
  • Provided support for recruiting and hiring of new associates for multiple locations. Trained and provided
    support for new general managers
Office Manager, 10/2009 to 09/2014
Waste ConnectionsWilliston, ND,
  • Arranged corporate and office conferences for company employees and guests.
  • Coached new hires on company processes while managing 6 employees to achieve maximum production.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Sourced vendors for special project needs and negotiated contracts.
  • Compared vendor prices and negotiated for optimal savings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Promoted rapidly through series of increasingly responsible management positions based on strong
    financial, operating, and team leadership performance.
  • Established protocols to maintain high levels of quality controls and customer satisfaction.
  • Reduced cost of goods/payroll budget by 30 % by monitoring and negotiating lower prices with frame
    vendors, labs and joining group savings program.
  • Through effective sales training and controlling shrinkage -Increased sales growth by 7% each year which
    contributed to practice making $1 million in sales for first time.
  • Promoted practice and developed relationships with businesses and customers in community .
  • Analyzed Meaningful Use reports for compliance and filed annual attestation which earned practice thousands of dollars in government incentives.
Mortgage Loan Originator, 03/2007 to 10/2009
Alaskausa Mortgage CompanyKirkland, WA,
  • Collaborated with sales agents, financial planners, and accountants to attract clients and enhance beneficial partnerships.
  • Updated borrowers through each step of the loan application, approval, and closing processes while remaining attentive to all customer needs.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Developed and maintained friendly, professional relationships with lenders,investors,realtors,buyers, and
  • Negotiated with lenders to provide alternatives to foreclosure for distressed homeowners.
  • Hosted trade shows and educational workshops for prospective home buyers.
  • Earned CLPS Certification at Avionce Institute of Mortgage Training in June 2007
Bachelor of Science: Organizational Leadership, Expected in
Pennsylvania State University - University Park, PA
  • Member of Alpha Sigma Lambda Leadership Honor Society
Associate of Arts: Liberal Arts And Sciences, Expected in
Pennsylvania State University - University Park, PA

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Resume Overview

School Attended

  • Pennsylvania State University
  • Pennsylvania State University

Job Titles Held:

  • General Manager
  • Office Manager
  • Mortgage Loan Originator


  • Bachelor of Science
  • Associate of Arts

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