I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer-oriented General Manager with 20+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Performance Improvements
Cross-Functional Team Management
Supervision and Training
Policy/Program Development
Mathematical Calculation and Reasoning
Sales Team Development
Employee Motivation
Goal Setting
Department Oversight
Staff Development
Focus and Follow-Through
Originality and Creativity
Supplier Monitoring
Resource Allocation
Assignment Delegation
Performance Evaluation and Monitoring
Hiring and Onboarding
Training Management
Business Leadership
Records Organization and Management
Policy Development and Enforcement
Recruitment and Hiring
Management Team Building
Problem Anticipation and Resolution
Administrative Management
Quality Assurance
Team Leadership
Human Resources Oversight
Decision Making
Performance Assessment
Sales Tracking
Revenue Forecasting
Experience
02/2014 to 12/2022
General ManagerDarden Restaurants, Inc. – Philadelphia, PA,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Created effective business plans to focus strategic decisions on long-term objectives.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
06/2008 to 06/2014
Deli AssociateFestival Foods – Greenfield, WI,
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Maintained work areas to reduce potential for illness or injury.
Organized ingredients and restocked supplies to prepare for busy periods.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Acquired new skills to support team and further accommodate customer needs.
Documented and entered special orders for event catering and party trays.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Created aesthetically pleasing food arrangements for special orders and party trays.
06/2003 to 11/2007
Department ManagerPrada S.P.A. – Los Angeles, CA,
Handled shift overstock, restocking and inventory control.
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Executed targeted merchandising and promotional plans to meet department sales goals.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team and handled cash management.
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Balanced workloads to meet targets without overtaxing employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Utilized excellent math skills to maintain accurate inventory levels.
Grew department's team and technical capabilities with hiring and training of talented individuals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Evaluated individual and team business performance and identified opportunities for improvement.
Produced thorough, accurate and timely reports of project activities.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Education and Training
Expected in 05/2003 to to
High School Diploma: Glynn Academy - Brunswick, GA GPA:
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