general manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly driven Master Plumber successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Detail-oriented at installs and repairs pipes and drainage systems in residential and commercial buildings. Responds immediately to plumbing emergencies and collaborates well with contractors on assignments. Offers strong troubleshooting and blueprint reading skills. Hardworking; offers strong knowledge in troubleshooting piping systems and diagnosing issues. Well-versed in latest building codes with background in successfully completing residential and commercial projects. Reliable individual with 30 years of experience.
Skills
OSHA Certified
Navien Certified
Gastight Certified
Nextstar Certified
Rinnai Certified
Master Plumber
Trenchless Excavation Certified
Sewer camera inspection and location
Excavation
Shoring and trench safety
Customer communications
Able to read blueprints
4th Generation Plumber
Service and Repair plumbing technician
Fire Saftey
CPR/First Aid Trained
Leadership Skills
Management Team Building
Quality Assurance
Problem Anticipation and Resolution
Department Oversight
Sales Promotion
Team Leadership
Business Leadership
Customer Service Management
Training Management
Supervision and Training
Sales Team Development
Experience
General Manager, 11/2022 - Current Grimaldi's – Brooklyn, NY,
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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