general manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 15 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Demonstrates positive attitude and readiness to adapt. Organized and systematic with natural relationship building and leadership talents.

  • Verbal and Written Communication
  • Team Collaboration
  • Problem-Solving
  • Records and Database Management
  • Budgeting and Expense Monitoring
  • Event Planning and Coordination
  • Meeting Coordination
  • QuickBooks
  • Accounting Procedures
  • Self-Motivated and Detail Oriented
  • Customer Service Management
  • Employee Onboarding
  • Developing Policies and Procedures
  • Office Supervision
  • Microsoft Office Suite
  • Planning and Prioritization
  • Scheduling and Calendar Management
  • Policy/Program Development
  • Records Organization and Management
  • Decision Making
  • Originality and Creativity
  • Process Improvements
General Manager, 12/2022 - Current
National Veterinary Associates Melbourne, FL,
  • Created schedules and monitored payroll to remain within budget for all departments.
  • Established work procedures or schedules to organize daily work of all staff.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Develop and implement employee uniform policy.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Negotiated and reviewed annual service contracts, rates and terms with current vendors and suppliers.
  • Managed calendar for Board of Directors, planning and preparing meetings and communications.
  • Record, edit and distribute meeting minutes.
  • Summarized and analyzed data from sources to create detailed documents, reports and presentations.
  • Presented presentations and reports at monthly and annual board meetings.
  • Attend executive (confidential) meetings. Aided Board of Directors during executive decision-making process by generating reports to recommend corrective actions and improvements.
  • Analyzed internal processes and implemented procedural or policy changes to improve operations and compliance.
  • Monitored inventory to maintain supply levels for all departments.
  • Compose and edited complex and sensitive correspondence, reports and documents.
  • Organize and maintained documents, electronic files and records to meet record retention guidelines.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Conducted an energy audit at Club's facilities partnering with PSE to obtain a $10K grant to facilitate the upgrade of all lighting to LED, resulting in $2K electrical savings annually.
  • Demonstrated in-depth knowledge of community Bylaws, Declarations, Articles of Incorporation, rules and regulations.
  • Managed and oversaw operations, maintenance and administration of Paradise Lakes Country Club.
  • Planned, scheduled and executed Club's social events.
  • Oversaw capital projects through vendor scheduling, coordination and on-site support.
  • Facilitated timely resolution to owner requests for repairs and maintenance.
  • Develop and maintain Club's website.
Administrative Manager, 07/2016 - 09/2022
Terracon Houston, TX,
  • Automated office operations to optimize accounts payable and receivable.
  • Reviewed and approved department reimbursement requests, recording transactions and receipts to maintain financial accountability.
  • Oversaw complex chart of accounts for two separate condominium associations, managing records database and organizing records.
  • Collaborated with boards of directors and department supervisors to develop and implement improvements to community rules & regulations.
  • Directed and oversaw office and housekeeping personnel staffing schedule and activities.
  • Evaluated and implemented new systems and procedures to improve processes.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Collaborate with Board Treasurer and Finance Firm to develop annual and capital budgets.
  • Tracked and analyzed expenditures to deliver budgets and financial reports.
  • Organized and maintained confidential documents, files and records.
  • Pitched in to help any department with tasks during busy periods and staff absences.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Managed busy calendar for two boards of directors, planning and preparing meetings and communications.
  • Record all meeting minutes and post to association website once approved.
  • Arrange lodging for board member meetings.
  • Manage association website including Blog, Calendar of Events and social media.
  • Managed confidential paper and electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Event Planner and Manager, 06/2010 - 05/2016
Haggen City, STATE,
  • Managed accounts and worked to continuously develop new revenue from existing clients.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Coordinated plans and specific event needs with internal personnel.
  • Liaised between clients and company to verify contract fulfillment.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Organized resources for events with up to 600 attendees to meet budget expectations.
  • Coordinated vendors, timelines and budgets for events.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Tracked payments, balances and registrations for various events.
  • Produced contracts and invoices for events and monitored fee collection.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Developed diagrams and floor plans with event setup requirements.
  • Hired, trained and supervised volunteers and support staff required for events.
Education and Training
Associate of Applied Science: Business Administration And Management, Expected in
Bellingham Technical College - Bellingham, WA
Status -
  • Certified Manager of Community Associations, CAMICB - 2019

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Resume Overview

School Attended

  • Bellingham Technical College

Job Titles Held:

  • General Manager
  • Administrative Manager
  • Event Planner and Manager


  • Associate of Applied Science

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