general manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Flexible, results-oriented Manager offering focused leadership and restaruant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Skills
Performance improvement
Loss Prevention
Inventory Control Procedures
Recruitment
Client Account Management
Team Leadership
Food Preparation and Safety
Efficient multi-tasker
Employee scheduling
Operations management
Coaching and mentoring
Staff training/development
Deadline-oriented
Education
Killeen High SchoolKilleen, TXExpected in 05/1995 ā āHigh School Diploma: - GPA:
Work History
Oberweis Dairy - General Manager Morrisville, NC, 05/2013 - 03/2020
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Maximized efficiency by coaching and mentoring 30 personnel on McAlister's Deli's principles, industry practices, company procedures and NCR Back Office Operations system.
Incorporated Door Dash delivery system into current daily operations.
Managed Catering Clients daily orders into the current day scheduling of deliveries and production.
Conducted modifications of preparation, ordering, scheduling, organization and delivery systems to ensure profitability and operational functions.
Held monthly Manager meetings for knowledge of sales goals, new product roll out and discussion of operation functions.
Developed and maintained relationships with regular customers and suppliers through continual communication and treating them as if they were family.
Trained future Managers for the company through a rigorous 6 week training program.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift change.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Winner of the 2017 and 2018 Highest Catering Sales Increase by Percentage
Winner of the 2017 and 2018 Highest Percentage Increase in Sales
Gifted a vacation for two to Dominican Republic in 2019 for Catering Sales achievement in 2018.
Joe's Auto Parks - Assistant General Manager Orlando, FL, 10/2012 - 04/2013
Mentored and motivated team members to efficiently achieve challenging business goals.
Controlled spending on overhead and equipment by devising and executing cost-management procedures.
Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed budget implementations, employee reviews, training and schedules.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Resolved problems promptly and effectively to elevate customer approval.
Galardi Group - Franchisee /Lease Operator City, STATE, 02/2002 - 01/2008
Payroll- payment of employees and time card keeping
Payment of vendors
Banking deposits and change orders
Inventory control- ordering and receiving of goods performed bi- weekly and evaluated weekly.
Monthly sales reporting to Corporate Office
Running reports of sales, labor and food cost analysis.
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