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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
  • Seasoned Service Manager bringing 15 plus years of experience in the service industry. Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all team members.
  • Background includes service professional, bartender, trainer & management; with expertise in general operations management, special events, staff development and training, recruitment & marketing.
  • Serviced-focused, dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
  • Effective leader
  • Business development
  • Coaching and mentoring
  • Operations management
  • Organized
  • Conflict resolution
  • Customer service-oriented
  • Exceptional interpersonal communication
  • Employee scheduling
  • Staff training/development
  • Performance improvement
  • Budgeting
  • Efficient multi-tasker
  • Relationship building
  • Strategic planning
  • Staffing oversight
  • Business operations
  • Customer relations
  • TIPS Certified
Work History
General Manager / / Frontier Brewing Company - Casper, WY / 08.2017 - Current
  • General Manager of a taproom/ brewery in the heart of downtown.
  • Being the only manager staffed my job responsibilities range from anything and everything to running a successful, locally owned business.
  • The last two and half years I have prided myself on building Frontier Brewing as a respected brand and business, with a comfortable and welcoming vibe.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Identified and capitalized on community business opportunities with effective networking.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Maintained organized, safe and clean brewery to keep productivity high and maximize customer satisfaction.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Organized special events at the brewery, including receptions, promotions and corporate events.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted business through participation in and sponsorship of community events.
Assistant General Manager / / Racca's Pizzeria Napoletana - Casper, WY / 07.2016 - 05.2017
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Created bi-weekly schedules for all Front Of House positions to ensure the efficiency of a successful restaurant, while carefully monitoring labor.
  • Organized special events in the restaurant, including receptions, promotions, fundraisers and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Carefully and professionally conducted daily petty cash counts.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Efficiently opened and closed the restaurant assuring all was clean & orderly.
Server / / Texas Roadhouse - Evansville, WY / 10.2015 - 06.2016
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Conducted impeccable cash handling skills.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Accurately and promptly received guest's food order in detail Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Set dining tables according to type of event and service standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Skillfully promoted items on beverage lists and restaurant specials.
Service Professional/ Lead Bartender/ Certified Trainer / / Red Lobster - Casper, WY / 01.2006 - 09.2015
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Portioned, arranged, and garnished food, and served food to waiters or patrons Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Cleaned and organized eating, service, and kitchen areas Consistently offered professional, friendly and engaging service.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Poured drinks using standard pour according to specifications.
  • Managed strict beverage control to minimize waste.
  • Upheld strict cash handling procedures.
  • Verified that guests at the bar were of legal age.
  • Refused service to intoxicated guests.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways during employee training.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Conducted one-on-one tutoring sessions for new employees.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
Education
Natrona County High School - Casper, WY / 2005High School Diploma
Casper College - Casper, WYAssociate of Applied Science: Criminal Justice
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Frontier Brewing Company
  • Racca's Pizzeria Napoletana
  • Texas Roadhouse
  • Red Lobster

School Attended

  • Natrona County High School
  • Casper College

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Server
  • Service Professional/ Lead Bartender/ Certified Trainer

Degrees

  • High School Diploma
    Associate of Applied Science : Criminal Justice

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