Seasoned Service Manager bringing 15 plus years of experience in the service industry. Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all team members.
Background includes service professional, bartender, trainer & management; with expertise in general operations management, special events, staff development and training, recruitment & marketing.
Serviced-focused, dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Coaching and mentoring
Exceptional interpersonal communication
General Manager / / Frontier Brewing Company - Casper, WY / 08.2017 - Current
General Manager of a taproom/ brewery in the heart of downtown.
Being the only manager staffed my job responsibilities range from anything and everything to running a successful, locally owned business.
The last two and half years I have prided myself on building Frontier Brewing as a respected brand and business, with a comfortable and welcoming vibe.
Designed modern employee recognition program which boosted productivity and improved morale.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Identified and capitalized on community business opportunities with effective networking.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Maintained organized, safe and clean brewery to keep productivity high and maximize customer satisfaction.
Enforced quality assurance protocols to deliver ideal customer experiences.
Developed effective business plans to align strategic decisions with long-term objectives.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Organized special events at the brewery, including receptions, promotions and corporate events.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Developed, implemented and managed business plans to promote profitable beverage sales.
Correctly calculated inventory and ordered appropriate supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
Carefully interviewed, selected, trained and supervised staff.
Promoted business through participation in and sponsorship of community events.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Frontier Brewing Company
Racca's Pizzeria Napoletana
Natrona County High School
Job Titles Held:
Assistant General Manager
Service Professional/ Lead Bartender/ Certified Trainer
High School Diploma Associate of Applied Science : Criminal Justice
Create a job alert for [job role title] at [location].