Highly experienced Hospitality Management Professional with diverse experience including luxury 5 Star, 5 Diamond resorts, Full and Limited Service and Multi-unit Management with major hotels, resorts and properties. Recognized as a strong business leader able to efficiently reduce costs, as well as, improve revenues, customer satisfaction, and financial results. Seasoned operations manager with expertise in establishing and implementing management standards, controls and empowerment programs to ensure quality and increase profitability. Excellent communication and interpersonal skills resulting in the development of strong business customer rapport and productive working relationships.
Completed intensive 42-month Hotel Management Apprenticeship, Best Western Delta Park Hotel, Mannheim, Germany
Galaxy Hotel Systems (Starwood), Starwood and Four Points Standards, Lightspeed, ONQ (Hilton), Hilton Honors, SALT, Hampton Standards, M3 Accounting Software, HotelSalesPro, Hotelligence, IBuy Efficient Procurement Program, Ulti-Pro, Microsoft Office Software,Netrez by Pegasus,
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