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General Manager Resume Example

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GENERAL MANAGER
Executive Profile

Highly experienced Hospitality Management Professional with diverse experience including luxury 5 Star, 5 Diamond resorts, Full and Limited Service and Multi-unit Management with major hotels, resorts and properties. Recognized as a strong business leader able to efficiently reduce costs, as well as, improve revenues, customer satisfaction, and financial results. Seasoned operations manager with expertise in establishing and implementing management standards, controls and empowerment programs to ensure quality and increase profitability. Excellent communication and interpersonal skills resulting in the development of strong business customer rapport and productive working relationships.

Skill Highlights
  • Sales
  • Operations
  • Administration
  • Revenue Management
  • Financial Planning
  • Capital Projects
  • Guest Services
  • Quality Assurance
  • Inventory Management
  • Housekeeping
  • Maintenance
  • Budgeting
Core Accomplishments
  • Proven record of developing inventive, cost-effective profit and revenue growth strategies bearing full P&L accountability.
  • Positively impacts REVPAR, increases market share and exceeds revenue goals while consistently increasing service standards, quality and customer satisfaction taking scores from 59% in January to 81% in September
  • Winner of 2012 award for Highest Change in RevPar Index of all Four Points in North America.
  • Increased room revenue from $7100000 to 7700000 dollars in San Diego year to date
  • Increased room revenue inTucson from $2400000 to $ 2700000 and F&B revenue from $520000 to $720000 to turn around PNL from a $650000 loss after debt service to a break even over the financial year of 2012.
  • Accomplished menu planning, equipment procurement, promotions and opening events of the new C3 restaurant.
Professional Experience
Four Points By Sheraton Downtown January 2014 to Current General Manager
San Diego, California

  • Responsible for Front Desk/Reservations, Forecasting and Revenue Management, Guest Services, Housekeeping, Bank Deposits, Supervision of Auditing, F&B, Valet and Bell Service and Maintenance of a 220-Room, full-service 3.5 Star hotel with $10M in annual revenues.
  • Met/Exceeded property standards for service according to standards of Starwood Hotel and Resorts and their LRA inspection
  • Consistently met and exceeded budgeted GOP and occupancy numbers 2014 for each month
  • Lead the sales team to consistent success beating last years numbers in group and IBT segment by almost 25% and more
  • Received 10000 Dollars of Starwood marketing dollars from Franchise Operations, Field Marketing and Revenue Management for best potential in marketing exercise in September
  • Brought food cost and payroll in line with the budget.
  • Created annual property budgets and analyzed performance against budget to identify areas for improvement.
  • Created annual Staffing guide based on forecast occupancy numbers.
Four Points By Sheraton Tucson Airport January 2010 to January 2014 General Manager
Tucson, Arizona

  • Responsible for Front Desk/Reservations, Forecasting and Revenue Management, Guest Services, Housekeeping, Bank Deposits, Supervision of Auditing, F&B, Human Resources and Maintenance of a 150-Room, full-service 3.5 Star hotel with $4M in annual revenues in Rooms and $800000 dollars revenue in F&B
  • Met and exceeded guest satisfaction scores and maintained them between 85% and 92% costumer satisfaction.
  • turned property from a 650000 dollar loss in NOI to break even in 2012
  • Reduced staff turnover from nearly 50% to 10% in 2013
  • Established and consistently delivered exceptional quality in the food and beverage department
Best Western Las Brisas Hotel January 2004 to January 2010 General Manager
Palm Springs, CA
  • Initially hired as Interim Manager and promoted to GM.
  • Responsible for Front Desk/Reservations, Forecasting and Revenue Management, Guest Services, Housekeeping, Bank Deposits, Supervision of Auditing, F&B, and Maintenance of a 90-Room, full-service 3 Star hotel with $2.8M in annual revenues.
  • Brought and maintained the hotel to a REVPAR index consistently over 140, and established the hotel as the market leader in Palm Springs downtown area within its competitive set (three diamonds).
  • Increased revenue from $2.45M in 2005 to $2.627M in 2008, and average occupancy from 72% to 80% in 2008.
  • Achieved "Best of the Best" in 2006, 2007, 2009.
  • Maintained QA inspections in the top 5% within the last 5 years.
  • Accountable for elaboration and approval of all financial transmittals and financial transactions including P&L.
Hotel 500 West Broadway January 2003 to January 2004 Assistant General Manager
San Diego, CA
  • Responsible for the overall success of a 250-room limited service hotel with $4M in annual gross sales
  • Areas of accountability encompassed Front Desk/Reservations and Guest Services, Security, Housekeeping, Auditing and Maintenance area.
  • Successfully coordinated the conversion of a historical downtown inn into a 250-room hybrid boutique hotel.
  • Coordinated yield management and distribution channel setup with Synexis and other independently working extranets.
  • Designed, developed and implemented working manuals based on 4 Star and 4 Diamond standards.
Royal Hideaway Resort and Spa January 2000 to January 2003 Director of Revenue Management
Playa del Carmen, Mexico
  • Initially hired as a Reservations Manager and then chosen for a promotion to oversee inventory control for three Occidental-Resorts in the Riviera Maya with a total inventory of 850 rooms and suites, as well as inventory control of the National Market in Mexico of all Allegro Resorts in Mexico and the Dominican Republic.
  • Developed and established an agent training program to guarantee 5 star and five diamond service in Reservations
  • Simultaneously held accountability for the development, unification and planning of a new centralized reservations center.
  • Forecasting, Yield Management, and Revenue management for a Luxury Resort with 12 million dollar revenue
  • Consistently achieved a top position in mystery calls, ahead of 13 other properties in the US and Europe.
Education
Hotel Management School Bachelor Degree: Hospitality Villingen-Schwenningen, Germany

Completed intensive 42-month Hotel Management Apprenticeship, Best Western Delta Park Hotel, Mannheim, Germany
Languages
Fluent in English, Spanish, German, and French
Skills

Galaxy Hotel Systems (Starwood), Starwood and Four Points Standards, Lightspeed, ONQ (Hilton), Hilton Honors, SALT, Hampton Standards, M3 Accounting Software, HotelSalesPro, Hotelligence, IBuy Efficient Procurement Program, Ulti-Pro, Microsoft Office Software,Netrez by Pegasus,

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Resume Overview

Companies Worked For:

  • Four Points By Sheraton Downtown
  • Four Points By Sheraton Tucson Airport
  • Best Western Las Brisas Hotel
  • Hotel 500 West Broadway
  • Royal Hideaway Resort and Spa

School Attended

  • Hotel Management School

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Director of Revenue Management

Degrees

  • Bachelor Degree : Hospitality

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