|● Strong understanding of quality customer relations and services ● Proven ability to plan, organize and manage associates, revenues, costs and inventories ● Expertise in operations of both hotel and food and beverage ● Good understanding in human resources, sales, and facility management ● 10 years hospitality management experience Core Accomplishments Complete property renovation: ● Guest rooms and corridors ● Lobby and front desk ● Restaurant, bar and kitchen Public Relations: ● Established frequent guest program ● Initiated service recovery procedures ● Ensured good relations within the community, City Counsel, Chamber of Commerce, and HMLA ● Implemented brand guest service standards Staff Development: ● Daily training and staff development resulting in improved knowledge and understanding of customer service ● Consistently manage all departments with staffing of 10 to 50 throughout the property Fiscal Management: ● Manage all financial activities for both hotel and supporting outlets ● Accountable for increased sales goals and cost controls ● Reduced department expenditures by 26% over a one-year period while increasing service scores by 13% as Director of Housekeeping|
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