General Manager Resume Example Southern Prime Steak House

GENERAL MANAGER

Executive Profile

Experienced and skilled hospitality manager with expertise in hotel management, food and beverage operations, inventory controls, profit and loss management and guest services operations. I am an efficient manager and team player who will generate significant growth in revenue and effectively motivate personnel to provide superior customer service.

Skill Highlights

● Strong understanding of quality customer relations and services ● Proven ability to plan, organize and manage associates, revenues, costs and inventories ● Expertise in operations of both hotel and food and beverage ● Good understanding in human resources, sales, and facility management ● 10 years hospitality management experience Core Accomplishments Complete property renovation: ● Guest rooms and corridors ● Lobby and front desk ● Restaurant, bar and kitchen Public Relations: ● Established frequent guest program ● Initiated service recovery procedures ● Ensured good relations within the community, City Counsel, Chamber of Commerce, and HMLA ● Implemented brand guest service standards Staff Development: ● Daily training and staff development resulting in improved knowledge and understanding of customer service ● Consistently manage all departments with staffing of 10 to 50 throughout the property Fiscal Management: ● Manage all financial activities for both hotel and supporting outlets ● Accountable for increased sales goals and cost controls ● Reduced department expenditures by 26% over a one-year period while increasing service scores by 13% as Director of Housekeeping

Professional Experience

General Manager
February 2014 to CurrentSouthern Prime Steak House － Southern Pines, NC

Managing the restaurant on a daily bases while maintaining revenues and controlling costs. Conducting new employee hiring and orientation practices, annual employee reviews and overseeing employee benefit programs.
Ensure guest satisfaction through quality service and product
Inventory and cost controls
Staff training and development
Marketing and sales in the local area

Hospitality and Food & Beverage Consultant
August 2012 to CurrentDormie Club － West End, NC

To oversee the F&B/Hospitality operation based on business levels. Review and maintain a consistent food and beverage/labor cost. Exceed departmental revenue goals by implementing strong inventory processes, budgets, cost and pricing evaluations, menu planning, employee training and departmental development.
Process monthly inventories, establish COGS and departmental revenues
Creating employee training program, SOP's, FIFO, menu costing and development
Weekly receiving and product ordering, employee scheduling

Restaurant Manager Holly Inn
May 2011 to February 2014Pinehurst Resort － Pinehurst, NC

Running the day to day operation of the 1895 Grill four diamond restaurant located in the Pinehurst Resort overseeing banquets, bar and dinner operations maintaining and increasing service scores while maintaining the four diamond standards of the restaurant and resort.
Maximize departmental revenue
Inventory and purchase order system
Enhanced wine and food knowledge

General Manager
December 2009 to September 2010LaSalle Hotel by Magnolia Hotel － Bryan, TX

A management contract with the city of Bryan to increase revenues and service scores while maintaining or improving upon the property's condition. There was a Full property renovation and creation of a food and beverage department. The team built strategic alliances with local venues that resulted in an increase of banquet revenue.
Hold grand opening for newly renovated product
Accountable for all P&L
Created both sales and operating budge

Director of Housekeeping
May 2007 to December 2009Magnolia Hotel － Houston, TXMember of Executive Management Team, departmental manager overseeing all related aspects of the department including quality and cleanliness of guest rooms, laundry operations, public spaces and third shift deep cleaning. Reduced departmental expenses by 26% and increased guest service scores by 12% year over year while implementing a superior inventory control systems. ● Developed and motivated staff to increase quality of service ● Implemented property wide green program

Outlet Food and Beverage Manager
October 2004 to May 2007Inn at the ballpark, Landry's Corp － Houston, TXOversee all aspects of the food and beverage operations, restaurant, room service, banquets and bar. Conducted pre-sift meetings and departmental training to increase product knowledge and quality of service. ● Maintain consistent beverage costs ● Conduct weekly inventories

Banquet Manager
March 2002 to October 2004Hilton Hotel － Clear Lake, TXThe Manager of the banquet department for both corporate and social events, scheduling to accommodate a 600 person event while maximizing revenues and controlling labor costs. Issue inventory for both cash and host bars. The department consulted with sales for BEO and banquet check reviews daily. Enhanced seasonal buffet displays. Ensured room set-ups were completed to standards. ● Conducted beverage inventories ● Initiated banquet chair cleaning program ● Streamlined set-up procedures

Education

Hotel and Restaurant Management, 2008University of Houston － Houston, TX, USUniversity of Houston 2008 Houston, TX, Harris Hospitality Hotel and Restaurant Management

Associate of Arts : 2000Lake Sumter Community College － Leesburg, FL, USLake Sumter Community College 2000 Leesburg, FL Associate of Arts

Diploma : 1998Palm Beach Gardens High School － Palm Beach Gardens, FL, USPalm Beach Gardens High School 1998 Palm Beach Gardens, FL Diploma

Professional Affiliations

Ensured good relations within the community, City Counsel, Chamber of Commerce, and HMLA

Skills

Inventory, Operations, Training, Increase, Scheduling, Sales, Restaurant Manager, Budgets, Cogs, Exceed, Fifo, Labor Cost, Menu Planning, Ordering, Pricing, Control Systems, Housekeeping, Inventory Control, Room Service, Cash, Sales For, Ups, With Sales, And Sales, Cost Controls, Marketing, Sales In, Satisfaction, Staff Training, Accountable For, Sales And, Customer Relations, Customer Service, Front Desk, Human Resources, Increased Sales, Kitchen, Public Relations, Receptionist, Retail Sales, Sales Goals, Staffing, Team Player, Associate

Resume Overview

Companies Worked For:

Southern Prime Steak House
Dormie Club
Pinehurst Resort
LaSalle Hotel by Magnolia Hotel
Magnolia Hotel
Inn at the ballpark, Landry's Corp
Hilton Hotel

School Attended

University of Houston
Lake Sumter Community College
Palm Beach Gardens High School

Job Titles Held:

General Manager
Hospitality and Food & Beverage Consultant
Restaurant Manager Holly Inn
Director of Housekeeping
Outlet Food and Beverage Manager
Banquet Manager

Degrees

Hotel and Restaurant Management , 2008
Associate of Arts : 2000
Diploma : 1998

General Manager Resume Example

Resume Score: 90%

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