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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
Detail oriented with a strong focus on quality. Educated professional with successful strategic leadership, supervisory, customer relations, and sales experience.  Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Skills
  • Exceptional interpersonal communication
  • Client account management
  • Effective leader
  • Budget development
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Project management
  • Product development
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Deadline-oriented
Work History
04/2014 to Current
General Manager Comfort Suites Atlanta Airport – Atlanta, GA
  • Processed payroll 
  • Exceeded budget projections
  • Reduced cost to align with P&L           
  • Adhered to Brand Standards           
  • Hired and promoted all levels of employees             
  • Provided Executive Summary to Owner             
  • Read P&L to ensure profitability              
  • Forecasting             
  • Sales and Marketing             
  • Billing and Coding             
  • Secured proper permits and licenses             
  • Performed I9 Certifications on all employees             
  • Upheld all duties and responsibilities of a Hotel General Manager
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
04/2012 to 04/2014
Assistant General Manager Courtyard Marriott Atlanta Airport West – Atlanta, GA
  • Sales and Marketing Billing and Coding Secured proper permits and licenses Performed I9 Certifications on all employees Upheld all duties and responsibilities of a Hotel General Manager Assisted the Operational and Financial Management of the Property Ensured that all brand standards are being maintained in each area of the property.
  • Ensured all team members meet or exceed all brand requirements.
  • Oversaw the operation of the all property departments.
  • Promoted both Guarantee of Fair Treatment and Open Door policies.
  • Ensured a viable key control program is in place.
  • Maintained current licenses and permits as prescribed by local, state and federal agencies.
  • Provided a safe working environment in compliance with OSHA/MSDS.
  • Oversaw all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complied with all corporate accounting procedures.
  • Performed required annual Quality audit with GM and RD.
  • Supported the Management and Development of Departmental Teams Stayed readily available/approachable for all employees.
  • Extended professionalism and courtesy to employees at all times.
  • Lead by example demonstrating self-confidence, energy and enthusiasm.
  • Assisted/taught team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
  • Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Set clear performance expectations with the General Manager.
  • Assisted team supervisors with constructive coaching and counseling.
  • Solicited feedback for continuous improvement.
  • Managed the Guest Experience Extended professionalism and courtesy to guests at all times.
  • Motivated and encourages staff to solve guest and employee related concerns.
  • Provided excellent customer service by being readily available/approachable for all guests.
  • Took proactive approaches when dealing with guest concerns.
  • Assisted employees in understanding guest's ever-changing needs and expectations, and how to exceed them.
  • Conducted Human Resource Activities Ensured orientations for new team members are thorough and completed in a timely fashion.
  • Took proactive approaches when dealing with employee concerns.
  • Ensured property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.
  • Performed other duties as assigned and needed.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Initiated rollout of new enterprise software solution for sales reporting.
01/2012 to 04/2013
Food and Beverage Director Homewood Suites – Alpharetta, GA
  • Oversaw guest and employee satisfaction, maintained standards and met or exceeded financial goals.
  • Demonstrated a knowledge and proficiency of all applicable food and beverage laws and regulations.
  • Develops and implemented business plans and beverage.
  • Chef, Buffet Set-up and Breakdown, Server, Supervisor, Product Ordering, Menu Planning, Customer Relations, Training, inventory, Product ordering, and all other duties needed by Manager.
  • Catering and Serving; Caterer, Set up, serving and assistant; Sales; Dorothy's Party Stars, A Royal Affair Cafe Atlanta, and GA.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
01/2011 to 04/2013
Cater/Server/Bartender Dorothy's Party Stars – Smyrna, GA
  • Prep-Cook
  • All Kitchen Duties Serving and taking customer orders Parties set up and take down.
  • Serving and Bartending.
  • All task associated with catering.
  • Assisting Dorothy in booking, closing and scheduling.
01/2010 to Current
Foreman/Sales Manager Premier Roofing of Atlanta – Grayson, GA
  • Data entry, Follow up calls and Suggestive sales techniques.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
01/2005 to 01/2010
Operations Supervisor Prize Analyst Georgia Lottery Corporation – Atlanta, GA
  • Processed winning tickets.
  • Sold Lottery Products and Data Entry.
  • Supervised a team of 18 employees.
  • Processed winning claims from one dollar to Multi Million dollar claims.
  • Trained and Coached employees on sales strategies and techniques.
  • Provided positive Feedback on successful and unsuccessful sales strategies.
  • Daily cash deposits for Billion Dollar Company.
  • Stressed and carried out the importance of attention detail.
  • Implemented and created a checks and balance systems to recover or justify shortages and or overages.
  • Directed the work force to the customer for prompt, efficient and friendly customer service.
  • Worked with customer and internal employees to meet business requirements and documented the definitions for updates and modifications.
  • Maintained a high-level of understanding of other retail product in order to assess their impact on solutions.
  • Documented counseling sessions in accordance to the companies' policy and procedures.
  • Proactively implemented or suggested ideas to better improve service.
  • Directly worked assisting patron and potential clients in a professional and respectful manner.
  • Excelled at cash handling and a verity of transactions with integrity and Company and Customer focused professionalism.
  • Rendered customer referrals and Up- Sold the Companies products with a smile on a daily basis.
  • Offered Customers the opportunity to purchase or inquire of new products or services being offered.
  • Installed new system configurations to ensure a timely workflow.
  • Reported back to Managers and Executives on the efficiency and effectiveness of new products and Employee productivity.
  • Used remote access to configure or change systems (CITRIX) Works well training and explaining new software and hardware updates to both external and internal customers.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Current
Bachelor of Science: Business management
 University of Phoenix - Decatur, GA

BA: GPA: GPA: 3.61
  • Emphasis in Global Marketing
  • GPA: 3.41
1 1998
Associates: Business Management
 DeVry Institute of Technology - Dallas, Texas
1 1999
General Studies
 University of Arkansas Fort - Smith, AR
Diploma: North Side High School High School - Fort Smith, AR
Skills
accounting, accounts payable, accounts receivable, attention to detail, balance, banking, Basic, Billing, business plans, cash handling, CITRIX, closing, coaching, hardware, continuous improvement, cost reduction, counseling, clients, Customer Relations, excellent customer service, customer service, Data Entry, DOS, fashion, finance, financial, Financial Management, financial statements, General Manager, hiring, Human Resource, Internet Savvy, inventory, Marketing, access, MS Excel, MS Outlook, MS PowerPoint, MS Windows, MS Word, Works, Notepad, payroll, policies, Coding, Speaker, Quality, Read, Reconciling, retail, Sales, Scheduling, Conversational Spanish, Spread sheets, SQL, staffing, Supervisor, Tele-Communication, telephone, Type, workflow
Additional Information
Host and Marriott Certifications.
CHOICE ADVANTAGE, CHOICE CENTRAL, CHOICE UNIVERSITY, FOSSE, MARSHA, ON Q, CITRIX, MS Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook, Notepad and Internet Savvy, Gold Mind. MS Work, MS Business, Proficient Web Surfer. (Conversational Spanish Speaker).  Basic DOS and SQL commands (Personality Type- ENPJ) 
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Resume Overview

Companies Worked For:

  • Comfort Suites Atlanta Airport
  • Courtyard Marriott Atlanta Airport West
  • Homewood Suites
  • Dorothy's Party Stars
  • Premier Roofing of Atlanta
  • Georgia Lottery Corporation

School Attended

  • University of Phoenix
  • DeVry Institute of Technology
  • University of Arkansas Fort
  • North Side High School High School

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Food and Beverage Director
  • Cater/Server/Bartender
  • Foreman/Sales Manager
  • Operations Supervisor Prize Analyst

Degrees

  • Bachelor of Science : Business management
    BA :
    Associates : Business Management
    General Studies
    Diploma :

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