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General Manager Resume Example

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GENERAL MANAGER
Summary

Front a Desk maintains smooth and efficient Hotel operations through effective team leadership and management. Possesses excellent budget management, human resources and analytical problem-solving abilities. Well-versed in Hotel market conditions and agile in capitalizing on emerging opportunities.

Skills
  • Policy/program development
  • Sales team development
  • Supervision and training
  • Cross-functional team management
  • Performance improvements
  • Variance and risk analysis
  • Schedule management
  • Employee development
  • Team building and motivation
  • Customer relationship management
  • Recruiting and hiring
  • Employee scheduling
  • Communication skills
  • Staff supervision
  • Team training and development
  • Skilled negotiator
  • Inventory management
  • Top talent recruiting, hiring and retention
  • Staff development
  • Customer experiences
  • Vendor relationships
  • Profit and loss accountability
  • Staff training and development
  • Sales expertise
  • Team oversight
  • Client relations
  • Calm under pressure
  • Training and coaching
  • Staff training
  • Leadership and team building
Experience
General Manager09/2012 to 09/2020Best Western Plus Cushing Inn & SuitesCushing, OK
  • Tracked sales to generate reports for business development planning.
  • Managed requirements, training and development and new program rollout
  • Coached and developed new employees for each job in hotel
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Trained employees on business principles, best practices, protocol and system usage.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Trained, managed and motivated employees to promote professional skill development.
  • Implemented effective customer service surveys to encourage feedback.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Hired, coached and mentored team of 24 sales representatives, housekeeping staff, kitchen staff, laundry and maintenance staff
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Directed up to 26 associates to generate revenue.
  • Forecasted sales, allocated resources and managed labor to improve productivity
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Manager01/2011 to 08/2012JoAnns Fabric & Craft StoreStillwater, OK
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
Respiratory Care Practitioner01/1999 to 08/2006St Francis Hospital Tulsa, OK
  • Evaluated and treated patients with respiratory symptoms
  • Explained respiratory diagnosis information, treatments and prescription instructions to patients.
  • Cared for patients by providing respiratory treatments assigned by Dr's
  • Maintained patient medical records with treatment effectiveness and health outcomes.
Education and Training
Associate of Arts: Hotel And Motel Management, Revenue Management 08/2019BW University Phoenix, AZ
  • Completed coursework in business, physchology, English and History
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Resume Overview

Companies Worked For:

  • Best Western Plus Cushing Inn & Suites
  • JoAnns Fabric & Craft Store
  • St Francis Hospital

School Attended

  • BW University

Job Titles Held:

  • General Manager
  • Manager
  • Respiratory Care Practitioner

Degrees

  • Associate of Arts : Hotel And Motel Management, Revenue Management 08/2019

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