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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Serviced-focused and dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. A leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong history of devising precise and targeted business operations plans, managing multiple areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and initiatives while leading quick and efficient attainment of objectives. Experienced in, overseeing personnel needs and solving routine and complex problems. Strategic in developing policies, and managing activities. Focused on motivating staff and working with diverse personality types to drive improvements.

Skills
  • Project Management
  • Staff training/development
  • Recruitment
  • Human resources
  • Organized
  • Coaching and mentoring
  • Performance improvement
  • Verbal and written communication
  • Relationship Building/Conflict resolution
  • Safety focused
  • Operations management
  • Effective leader
  • Exceptional interpersonal communication
  • Deadline-oriented
Work History
General Manager, 08/2019 to 03/2020
Goldfish Swim School – Edmond, OK
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Increased revenue streams by reducing costs, managing schedules and performance reviews to implement corrective actions
  • Increased monthly staff retention rate by 10% after implementing new training programs
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Conducted employee reviews, training, and schedules
  • Worked directly with the owner, and other managers to develop strategies and to mitigate issues
  • Evaluated and enhanced swim lesson programs to strengthen operations and achieve extraordinary results
  • Trained, coached and mentored staff to ensure smooth adoption of lesson quality
Assitant General Manager , 06/2018 to 03/2019
Goldfish Swim School – Edmond, OK
  • Mentored and motivated team members to efficiently achieve the highest standard for lesson quality
  • Developed innovative training techniques to promote product quality
  • Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
  • Boosted yearly profit of pool operations by 45% through process optimization and improved training
Physical Education Teacher, 08/2011 to 05/2018
Edmond Public Schools – Edmond, OK
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements
  • Complied with state and federal standards for physical fitness benchmarks and exercise programs
  • Collaborated with other teachers to develop, implement and assess IEP plans
  • Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities
  • Planned and executed special programs and events, such as helping with music programs, Special Olympics and Field Day
  • Collaborated with specialists to meet needs of all students requiring extra support
  • Utilized knowledge of biology, anatomy and kinesiology to design safe and effective exercises
  • Built positive relationships with parents to involve families in educational process
  • Collaborated with administrators on classroom policies, management strategies, and discipline
  • Built student interest to maximize receptive learning
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
Education
Bachelor of Science: Physical Education, 12/2010
University of Central Oklahoma - Edmond, OK
High School Diploma: 05/2006
Edmond North High School - Edmond, OK
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Resume Overview

Companies Worked For:

  • Goldfish Swim School
  • Edmond Public Schools

School Attended

  • University of Central Oklahoma
  • Edmond North High School

Job Titles Held:

  • General Manager
  • Assitant General Manager
  • Physical Education Teacher

Degrees

  • Bachelor of Science : Physical Education , 12/2010
    High School Diploma : 05/2006

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