GENERAL MANAGER WITH 10 + YEARS RESTURANT EXPERIENCE
A creative, energetic, self-motivated results-oriented business professional with 25+ years extensive management, sales, and business operations who is ready to take on a fresh new challenge and bring abilities and expertise to a dynamic company where there is opportunity to focus on advancing operational success. Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 25 years of progressive leadership experience. Enthusiastic innovative leader seeking a Restaurant Management position who is eager to contribute to team success; believes anything can be accomplished through hard work, positive attitude, attention to detail and open communication. Motivated to learn, grow and excel. A dedicated hands-on-leader who proactively takes responsibility for the daily operations of FOH/BOH, including; appearance, presentation, safety, and unparalleled guest experience. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating fun, exciting unparalleled memorable guest experience. Achievement-orientated, with record of taking on challenging corporate objectives effectively maximizing profitable business opportunities. Assertive, dependable, and excellent multi-tasker always ready to support team needs. Customer- orientated General Manager who thrives in dynamic, challenging fast paced environment who can effectively manage staff and business operations during demanding high volume high stress times. Diplomatic and responsible addressing guest concerns and resolving issues in a timely manner; trained to put the guest first. while maximizing customer service and loyalty. Meticulous leader and strategic planner with comprehensive strong business acumen, offering advanced ability to analyze, monitor, and interpret cost control/P&L's to drive and exceed business objectives. Excellent relationship-builder and multi-tasker skilled in the development of flexible, collaborative high- performance service-focused teams dedicated to giving every customer positive experiences to promote loyalty and repeat business.
The enclosed resume demonstrates an unsurpassed work ethic and excellent reputation for positively impacting overall morale and long term operational success. With my 25+ years proven track record of successful operations management I will dedicate and ensure every guest leaves happy, driving the culture and brand awareness of Ozona Blue. leadership experience.
Serves as principal leader for onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and business development. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing sales/budget quotas. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction. on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.
Developed and autonomously managed corporate operational and business development; becoming adept at conceptualizing and directing business initiatives, driving sales, and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth.
Successfully identified and developed a community based health club. The project included prospecting for and securing necessary financing. Managed and developed key team members ensuring World Gym implemented the finest fitness programming available. Successfully adapted new innovative trends, propelling achievement of not only corporate objectives, but very high customer satisfaction and retention rate. Passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through years of ownership, exceeding one million in annual sales.
Played collegiate tennis
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