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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Professional Summary

GENERAL MANAGER WITH 10 + YEARS RESTURANT EXPERIENCE

A creative, energetic, self-motivated results-oriented business professional with 25+ years extensive management, sales, and business operations who is ready to take on a fresh new challenge and bring abilities and expertise to a dynamic company where there is opportunity to focus on advancing operational success. Experienced General Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 25 years of progressive leadership experience. Enthusiastic innovative leader seeking a Restaurant Management position who is eager to contribute to team success; believes anything can be accomplished through hard work, positive attitude, attention to detail and open communication. Motivated to learn, grow and excel. A dedicated hands-on-leader who proactively takes responsibility for the daily operations of FOH/BOH, including; appearance, presentation, safety, and unparalleled guest experience. Innovative problem-solver that proactively communicates across organizational levels, sets clear priorities for team members and establishes measurable analytics to derive solutions and approaches focused on creating fun, exciting unparalleled memorable guest experience. Achievement-orientated, with record of taking on challenging corporate objectives effectively maximizing profitable business opportunities. Assertive, dependable, and excellent multi-tasker always ready to support team needs. Customer- orientated General Manager who thrives in dynamic, challenging fast paced environment who can effectively manage staff and business operations during demanding high volume high stress times. Diplomatic and responsible addressing guest concerns and resolving issues in a timely manner; trained to put the guest first. while maximizing customer service and loyalty. Meticulous leader and strategic planner with comprehensive strong business acumen, offering advanced ability to analyze, monitor, and interpret cost control/P&L's to drive and exceed business objectives. Excellent relationship-builder and multi-tasker skilled in the development of flexible, collaborative high- performance service-focused teams dedicated to giving every customer positive experiences to promote loyalty and repeat business.

The enclosed resume demonstrates an unsurpassed work ethic and excellent reputation for positively impacting overall morale and long term operational success. With my 25+ years proven track record of successful operations management I will dedicate and ensure every guest leaves happy, driving the culture and brand awareness of Ozona Blue. leadership experience.

Professional Experience
General Manager, 06/2019 to Current
CEC ENTERTAINMENT – Lakeland, Florida

Serves as principal leader for onsite day-to-day operations oversight; including but not limited to, all facets of operations, sales, safety, guest relations, team member training, and business development. Professional, goal orientated, hands-on, all-in, above and beyond key collaborative liaison tasked at evaluating and analyzing sales/budget quotas. Forward thinker, adept at overseeing multiple areas of impact (AOI) who values excellence, able to motivate, instill accountability, provide overall leadership, supervision and direction. on strategic initiative and operating standards, contributing to overall productivity, revenue growth and unparalleled guest experience while supporting organizational values of one the world's leading family entertainment organizations.

Qualifications:

  • Excellent sales forecasting, labor management, and effectively oversees P&Ls supporting management objectives
  • Utilize reports, daily sales & marketing planner, dashboards and NCR customer voice ensuring all key performance metrics are being met or exceeded
  • Enforced security policies and procedures to protect company assets from theft, loss or damage
  • Developed, inspired and boosted operational efficiencies by implementing strategic staff hiring, training, and direction on company policy and procedures
  • Developed unique and diverse employee base making certain of guest satisfaction
  • Effective cultivating relationships with well positioned community leaders, and area organizations, scoping out local market trends and needs
  • Implemented new-market penetration strategies and action plans delivering increased sales
  • Ensured safety of patrons and team members by continually reviewing performance and re-validating all team members
  • Deliver flawless execution of all events achieving 100% departmental revenue goals and budgets as directed
  • High level of professionalism and customer service skills, leads by example
  • Strong conflict resolution proficiency, foster guest relationships through open communication
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Maximizes efficiency by coaching, training and mentoring 25 personnel on industry practices, company policy, procedures and computer proficiency
  • Received superior customer service satisfaction scores above 90% for three consecutive quarters
  • Chair weekly meetings with senior management to identify opportunities for improvement, and deploy successful marketing strategies, dramatically boosting store ranking
  • Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures
  • Maintain and organize a safe, clean environment adhering to local, state and federal regulations
  • Implements modern employee recognition programs which increases staff retention, boosts productivity and improves morale
  • Evaluates suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency executing corrective action plans to drive profitability
  • Collaborates and establishes clear performance goals and metrics with team members to maximize guest satisfaction, streamline procedures and improve bottom-line profitability
Operations Manager, 06/2009 to 03/2019
XTREME ADVENTURES FAMILY FUN CENTER – Lutz, Florida

Developed and autonomously managed corporate operational and business development; becoming adept at conceptualizing and directing business initiatives, driving sales, and successfully streamlining operations, executing flawless operational activities, maximizing productivity, and revenue growth.

Qualifications:

  • Hands on day-to-day business oversight, including but not limited to, all facets of operations, sales, client relations, training, and business development
  • Financial expertise-accounting, payroll, labor management, sales forecasting, finance budgeting and profitability
  • Boosted operational efficiencies by overseeing budgets, managing accounts, coordinating daily itineraries, bookings and scheduling to ensure maximum occupancy
  • Effective networking relationships and team building/management
  • Marketing and new-market penetration strategies cultivating relationships with community leaders
  • Staff hiring, training, development, and implementing standardized policies and procedures ensuring safeguarding the safety of patrons and team members
  • Oversaw all attractions to identify and correct unsafe or unauthorized practices
  • High level of professionalism and customer service skills
  • Strong conflict resolution proficiency
  • Proactive thinking, adaptable to change and willingness to "roll - up sleeves" and execute/assist in any task
  • Goal oriented and ability to multi-task continually meeting objectives
  • Adept working in a fast-paced, multi-faceted environment
  • Managed profit and loss by following cash control procedures and effectively negotiating with vendors managing cost of goods and services
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments
  • Facilitated and managed food safety and sanitation systems and procedures to ensure all regulations are met
  • Assessed, optimized and elevated operations to target current and expected demands
  • Assessed upcoming projects to forecast projected resource requirements
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality
Operations Manager, 06/1993 to 06/2007
WORLD GYM – Lutz, FL

Successfully identified and developed a community based health club. The project included prospecting for and securing necessary financing. Managed and developed key team members ensuring World Gym implemented the finest fitness programming available. Successfully adapted new innovative trends, propelling achievement of not only corporate objectives, but very high customer satisfaction and retention rate. Passionate and skilled fitness enthusiast World Gym experienced phenomenal business growth through years of ownership, exceeding one million in annual sales.

Qualifications:

  • Oversaw all administrative and daily management operations ; ensuring exceptional personalized client attention and professional instruction to optimize member's health, fitness and wellness goals
  • Financial expertise-accounting, payroll, labor management, sales forecasting, finance budgeting and profitability
  • Recruited, trained, and developed, energetic, enthusiastic well qualified certified personal trainers and group fitness professionals
  • Supervised areas to identify and correct unsafe or unauthorized practices
  • Successfully assessed, anticipated, and implemented new market trends e.g Spinning, yoga, pilates, kickboxing
  • Created first of it's kind in Tampa bay "Kids" 10 piece circuit training program focused on ages 7-12 years old
  • Trained and managed strong membership and personal training departments driving membership sales and packages maximizing profits and member retention
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Managed cost of goods and secured vendors for retail pro shop sales, smoothie bar, and nutritional supplements
  • Designed performance metrics to provide measurable objectives through organization and advance tactical and strategic business goals
Education
BACHELOR OF SCIENCE: 1991
University of South Florida - Tampa, FL
UNDERGRADUATE STUDIES: 1989
Auburn University - Auburn, Alabama

Played collegiate tennis

Skills
  • Sales and labor forecasting, budgeting and P&L
  • Food safety standards, policy and procedures
  • Inventory management, COGS
  • Sales and Marketing expertise
  • Efficient multi-tasked/Deadline-oriented
  • Compelling sales proposal writer
  • Direct sales leads/Extensive personal network
  • Review of contracts/Persuasive negotiations
  • Staff training/development/Performance improvement
Training
  • Efficient programming and operating several POS systems: Gate Master, Party Center
  • Knowledge of Excel, Microsoft Office, QuickBooks, Outlook
  • Knowledge of Restaurant & Gaming software: Aloha, NBO, Embed, Semonox
  • Proficient at social media & web based marketing, NCR-Voice of Customer
Accomplishments/Certifications
  • Appointed to West Point Military Academy.
  • Attended IMG Academy
  • Competed nationally in USTA events
  • Trained and competed locally and nationally in world-class triathlons for over 10 years. Ultimate experience - Ironman World Championship Kona, Hawaii
  • National Registry Food Safety Manager / Hotels and Restaurants License
  • State of Florida Department of Business Regulations / Alcoholic Beverages License
  • CPR / First Aid / Defibrillator - AED
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Resume Overview

Companies Worked For:

  • CEC ENTERTAINMENT
  • XTREME ADVENTURES FAMILY FUN CENTER
  • WORLD GYM

School Attended

  • University of South Florida
  • Auburn University

Job Titles Held:

  • General Manager
  • Operations Manager

Degrees

  • BACHELOR OF SCIENCE : 1991
    UNDERGRADUATE STUDIES : 1989

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