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General Manager Resume Example

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GENERAL MANAGER
Experience
09/2012 to Current
General ManagerSweet Lee's Desserts － Snellville, NY
  • Manage and motivate employees through constant communication and regular team meetings;
  • Ensure operations are in accordance with state food safety and sanitation standards;
  • Oversee opening and closing procedures and processes (opening/closing shifts);
  • Manage store financials - cash handling procedures and cost control (P & L);
  • Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, and expense control; Supervise, train and develop team members in accordance with company policies and procedures.
11/2010 to 06/2012
Guidance Counselor/Interim 6th Grade AdministratorStephenson Middle School － Snellville, GA
  • Guided individuals and groups of students through the development of educational and career plans;
  • Counseled individuals and small groups of students toward social and emotional growth;
  • Consulted and trained teachers, parents and staff regarding needs of students; Referred students with difficulties and their parents to special programs, specialists and outside agencies;
  • Designed, implemented, monitored, and adjusted educational plans for individual students;
  • Planned and evaluated the counseling program with team members.
07/2009 to 11/2010
Student Support SpecialistStoneview Elementary － Snellville, GA
  • Provided an alternative classroom for administratively placed students who were experiencing behavioral difficulties;
  • Implemented a behavior processing interview and monitoring of student progress;
  • Developed rapport with selected at-risk students and identified individual student needs;
  • Assisted with intervention strategies that help improved student social behavior;
  • Identified potential program problems and/or opportunities for improvement and take appropriate action;
  • Maintained student records on database, created and provided reports.
07/2007 to 07/2009
Administrative InternJolly Elementary － Clarkston, GA
  • Adhered to state, district and school policies and procedures;
  • Conducted informal and standard observations of teachers;
  • Made parent contacts and conducted parent conferences;
  • Assisted in supervising, directing and improving the instructional program; Assisted principal with building master schedules, teacher assignments and recurring substitute teachers;
  • Supervised custodial staff and building operations;
  • Created school-wide disciplinary program.
07/2007 to 06/2009
School Guidance CounselorJolly Elementary － Clarkston, GA
  • Developed behavior-management plans and recommended specific instructional strategies for students;
  • Developed and facilitated SST/504 Plans for students requiring accommodations;
  • Conducted assessments, analyzed data, conducted observations, reported data to team members;
  • Served as a member of the school multi-disciplinary team for the identification of special needs students and the development of interventions to address those needs.
  • Provided individual counseling and group guidance/counseling for students.
  • Served as a consultant to school staff and parents on student issues.
08/2003 to 06/2007
Guidance Counselor/Graduation CoachMundy's Mill High School － Jonesboro, GA
  • Provided guidance and conducted orientation activities for new students;
  • Helped students to develop an educational plan;
  • Organized school counseling programs;
  • Conferred with students, teacher, parents to solve the problems of students;
  • Developed and reviewed student career and educational plan.
01/2002 to 03/2003
Adjunct InstructorLong Island University － Brooklyn, NY
  • Designed and implemented lessons for Safety and Violence Prevention, Child Abuse Seminars, Study and Test Taking for Success, Internet Access, and Computer Principles in Surgical Technology;.
  • Created instructional materials and procedures consistent with the needs and behaviors of students.
06/2000 to 01/2002
Technical Support SpecialistIBM- Multisoft Inc. － Atlanta, GA
  • Remotely providing technical support for IBM commercial desktop clients;.
  • Remotely assist field technicians in problem determination and troubleshooting of desktop issues;.
  • Assisting in problem determination and solving of all client pc issues (hardware and software related).
10/1998 to 06/2000
Assistant ManagerChili's Grill and Bar － Snellville, GA
  • Trained, hired and supervised potential managers and employees;.
  • Controlled shift management, personnel, cash deposits, opening, closing, inventory, and management reports;.
  • Managed and planned food and beverage operations and cost;.
  • Organized store seasonal promotional events.
02/1998 to 10/1998
Assistant ManagerGolden Corral, Steaks and Buffet － Lawrenceville, GA
  • Shift management: which included personnel, cash deposits, opening and closing, inventory, and management reports;.
  • Employee selection, training and scheduling;.
  • Inventory control (which includes food, supplies, equipment, uniforms, etc.).
11/1998 to 02/1998
Assistant ManagerPiccadilly Cafeterias － Baton Rouge, LA
  • Shift management: which included personnel training, cash deposits, opening and closing, and inventory;.
  • Assisted in selecting and training employees.
Education
Spring 2016
Ph.D: Curriculum and InstructionCapella University － Minneapolis, MN
Ed.S: Educational LeadershipCambridge College － Cambridge, MAEducational Leadership
M.Ed: Guidance CounselingCambridge College － Cambridge, MAGuidance Counseling
B.S: MarketingSouthern University and A&M College － Baton Rouge, LA

Marketing

Certifications
  • Georgia Professional Standards Commission Educator Certificate (L6) Ed. Leadership (K-12) School Guidance and Counseling (K-12)
  • Anti-Defamation League (ADL) Trainer/Facilitator
Skills

A+ Certification, cash handling, closing, hardware, conferences, consultant, cost control, Counseling, client, clients, database, directing, Educator, financials, IBM, Internet Access, inventory, Inventory control, Leadership, materials, meetings, merchandising, personnel, policies, pricing, processes, progress, rapport, Safety, scheduling, Seminars, supervising, teacher, technical support, Trainer, training employees, troubleshooting

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Resume Overview

Companies Worked For:

  • Sweet Lee's Desserts
  • Stephenson Middle School
  • Stoneview Elementary
  • Jolly Elementary
  • Mundy's Mill High School
  • Long Island University
  • IBM- Multisoft Inc.
  • Chili's Grill and Bar
  • Golden Corral, Steaks and Buffet
  • Piccadilly Cafeterias

School Attended

  • Capella University
  • Cambridge College
  • Southern University and A&M College

Job Titles Held:

  • General Manager
  • Guidance Counselor/Interim 6th Grade Administrator
  • Student Support Specialist
  • Administrative Intern
  • School Guidance Counselor
  • Guidance Counselor/Graduation Coach
  • Adjunct Instructor
  • Technical Support Specialist
  • Assistant Manager

Degrees

  • Ph.D : Curriculum and Instruction
    Ed.S : Educational Leadership
    M.Ed : Guidance Counseling
    B.S : Marketing

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