Clearly communicating and educating sales associates in ways to keep the environment fun and satisfying for every shopping experience. I've coached and encouraged associates towards advancements with a fun positive attitude, I have also trained associates in skills to improve store operations to increase sales and reduce theft. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
As the Store General Manager I was responsible for making sure that my store was run properly by company guide lines and standards. I received and processed shipment our products weekly, I oversaw inventory for my store and placed orders for products that we needed, I used various spreadsheets as well for inventory control. I was responsible for completing safe audits, doing bank deposits, Item warranty's on our products, and tracking and monitoring discount receipts. I handled weekly schedules, I managed several associates, leads, and assistant managers. I helped train and over looked the training of new employees. I conducted weekly reviews for associates, and assistant managers. I handed out corrective actions when they were needed and found resolutions to improve the actions of the employee. I Educated customers on exactly what our company was about and provide a healthy alternative to smoking cigarettes. I Handled cash drawers on a daily basis. I worked with the associates at my store to keep it a clean, friendly and professional environment.
As a food artist I up-sold additional menu items, beverages and desserts to increase restaurant profits.
I took necessary steps to meet customer needs and effectively resolve food or service issues.
It was my responsibility to correctly received orders, processed payments and responded appropriately to guest concerns.
The food I prepared was always served fresh, hot and with a smile in a timely manner.
Communication was always open and clear with co-workers and management.
Resolved guest complaints promptly and professionally.
It was my responsibility to accurately measure ingredients required for specific food items.
I helped customers find products that they were looking for, brought them additional items to the fitting to try on.
I was trained on ear piercing, and pierced the ears of many different ages.
Maintained visually appealing and effective displays for the entire store and educated my associates on all store products.
The fitting rooms were kept and store were clean for customers.
I completed floor tasks and replenished the floor stock with our back room stock.
I worked with the team members to reach daily goals.
I assisted in updating the walls according to the stores visuals as well as marking down clearance products with updated price tags and assisted in store scheduling, oversaw all daily operations while working.
I was a sales associate for this company the first year that I worked for them, and then was promoted to a part time management position.
With this job I helped customers find products that best fit their needs.
Introduced customers to our latest styles and trends.
Maintained neat and orderly displays.
Built a great customer base, and was able to gather feedback about the stores products.
What was selling and what was not.
Educated associates on our products so they could find the best items for every customer they helped.
Processed shipments daily, and maintained organized and well stocked shelves.
Kept fitting rooms and store clean.
Marked clearance products with updated price tags.
Completed and updated store visuals every week, and worked floor re-sets every month and a half.
Encouraged and helped associates meet their daily sales.
Filled out and filed daily paper work.
Opened and closed the store, which included counting cash in/out registers, and making bank deposits.
Cleaned and prepared various foods for cooking or serving, Accepted payment from customers and made change as.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly.
Mastered Point of Sale (POS) computer system for automated order taking.
Business Management, Cash handling, closing, Conflict resolution, cooking, credit, Inventory control, Loss prevention, MS Office, Windows 7, neat, Organization Skills, POS, product management, Recruiting, Retail Sales, selling, sales, scheduling, time management, Time management
Companies Worked For:
Job Titles Held: