Driven Hospitality Specialist with a talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events by gathering information and making suggestions based on event-planning procedures. Flexible with an upbeat demeanor as clients make special requests providing customers with friendly service.
Provided support for efficiency and effectiveness of the Customer Operations Department process and flow,troubleshooting,procedures,documentation,and internal and external communication to UWGPSNJ staff,other United Ways,donors and agencies.
2018 Greater Philadelphia Hotel Association Guest Relations Award Winner.
Nominated for the CEO Light and Warmth Award of Hilton Hotels.
2019 Passed Quality Inspection with a score of 901.Saved the property from loosing flag. Scored higher than previous General Managers score 743.
Served 6 months in desert storm,awarded good conduct medal and other military medals.
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