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general manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Restaurant/General Manager with 20 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Accomplishments
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.
  • Documented and resolved customer issues which led to positive results.
Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Conflict Resolution
  • Budgeting
  • Consistently meet goals
  • Recipes and menu planning
Work History
General Manager, 10/2020 - Current
Rivian Minneapolis, MN,
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Managed employees throughout preparation and service of 150 meals per day.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
General Manager, 11/2018 - 10/2020
Rivian Nashville, TN,
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Recruited top-notch employees for cooks and cashier positions.
  • Prepared for and executed new menu implementations.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Area Manager, 03/2020 - 04/2020
Precision Castparts Corporation Transfer, PA,
  • Reduced turnover 10% by enhancing training, motivation and engagement strategies with all employees.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed inventory and reduced shrinkage by 3.5% through detailed monitoring of daily operations and stock.
  • Oversaw operations of $2.5 million organization, including budget planning, strategy development, community outreach, forecasting and payroll.
  • Dedicated to expanding client bases by building lasting relationships.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Transformed underperforming teams into productive, profitable teams.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Supervised 23 location managers and managed over 44 supervisors, assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
District Manager, 04/2015 - 01/2018
Extended Stay America Plains, PA,
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Drove sales for 13 stores in district, generating $2million in annual volume.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Hired and led 25 managers and over 50 supervisors
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Modeled best practices for sales and customer service.
  • Recruited and trained contractors on distribution procedures, routes and circulation logistics.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Built positive and productive relationships with store and field leadership.
  • Awarded manager of the month Award for leading and building sale quarterly
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Held weekly meetings with the GMs to identify techniques to overcome sales obstacles.
  • Supervised 13 locations to enforce high-quality standards of operation.
Education
High School Diploma: , Expected in 05/2020
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Stamps High - Stamps Ar,
GPA:
Status -
Affiliations

Chaplin for NMV Org.

Assoc Pastor

Volunteer Director for NMV

Member of Alpha Phi Alpha Inc

Certifications

Serve Safe Certified

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Resume Overview

School Attended

  • Stamps High

Job Titles Held:

  • General Manager
  • General Manager
  • Area Manager
  • District Manager

Degrees

  • High School Diploma

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