general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Insightful Supply Chain Analyst with 20 years of experience in applying analytical methods to develop effective ways to improve supply chain operations. Talented in determining multiple sources for data mining. Independent self-starter with a focus on quality while maintaining rapport with colleagues for excellent communication.

  • Performance Improvements
  • Problem Anticipation and Resolution
  • Confidential Document Control
  • Resource Allocation
  • Business Leadership
  • Recruitment and Hiring
  • Staff Development
  • Operations Oversight
  • Cost Reduction
General Manager, 07/2021 - 10/2022
Sbarro Washington, DC,
  • Maintained strong knowledge of corrective actions by participating in workshops, conferences and online education classes
  • Participated in local job fairs and recruitment events for prospective hiring
  • Sourced, qualified and conducted screening interviews with job candidates
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports
  • Generated relevant paperwork and payroll reports
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
General Manager, 02/2020 - 07/2021
Sbarro Watertown, NY,
  • Onboarded new employees in time reporting and payroll systems
  • Aligned HR policies with federal and local regulations
  • Maintained the health and safety of customers and associates by complying with Covid- 19 health and safety guidelines
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance
  • Investigated accidents to identify causes and prevent future incidences
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives
  • Scheduled meetings with employees to address concerns and grievances
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
Store Manager, 06/2018 - 08/2020
Murphy Usa, Inc. North Richland Hills, TX,
  • Maintained lowest turnover in the district
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
  • Presented findings and recommendations in meetings with supply chain leadership.
  • Measured actual performance against projections and drafted reports to illustrate findings.
  • Analyzed price proposals, financial reports and other data to determine reasonable prices.
  • Created, organized and maintained employee personnel files to keep sensitive data secure
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
General Manager, 06/2006 - 08/2018
Sbarro West Covina, CA,
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions
  • Established and maintained trusted relationships around organization to optimize business and employee experience resulting in highest Employee relation survey scores in Region
  • Conducted background checks and orientation, coordinating new employee onboarding process
  • Researched industry trends to inform compensation and performance strategies
  • Reported on workplace health and safety compliance to superiors
  • Attended conferences, workshops and special events to recruit qualified candidates for company
  • Supervised employees through planning, assignments and direction.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification.
General Manager, 01/2000 - 04/2006
Sbarro West Dundee, IL,
Assistant Manager, 12/1989 - 12/1999
Big 5 Sporting Goods El Segundo, CA,
Education and Training
Bachelor of Science: Business and Administration, Expected in
Wright State University - Dayton, OH,
Status -

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Resume Overview

School Attended

  • Wright State University

Job Titles Held:

  • General Manager
  • General Manager
  • Store Manager
  • General Manager
  • General Manager
  • Assistant Manager


  • Bachelor of Science

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