general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Charismatic and energetic professional with more than 20 years experience raising employee and team productivity. Leader who is creative in developing training strategies that build strong teams and cultivate positive environments. Proactive trainer effective at motivating employees to be actively engaged in the learning process and training programs, and skilled in delivering key points of information to a diverse group of people.
Skills
Highly organized
Verbal and writing communication
Materials preparation
Reporting and documentation
Recruitment
Training material development
Group and individual instruction
Creative instruction techniques
Skill building
Effective time management
Active listening
Critical thinking
Work History
04/2018 to Current
General ManagerTreasure Island Casino – Welch, MN,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Worked closely with employees and customers to effectively manage daily operations and communications.
07/2016 to 05/2018
Operations Manager/Office ManagerLittman Jewelers – City, STATE,
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Trained staff during demonstrations, meetings, conferences and workshops.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Instructed staff on appropriately handling difficult and complicated sales.
11/2007 to 11/2014
Northeast Franchise Business ConsultantAuntie Anne's Inc. – City, STATE,
Managed a portfolio of 33 full time stores and 7 specialty retail units, totaling $17.2 million in sales.
Prepared sales, operational and potential growth reports for supported stores, ensuring full compliance with company requirements and deadlines.
Designed and delivered training for franchisees, managers and crew members within region, providing financial and operational counseling to increase sales potential.
Counseled franchisees and managers on team building exercises and methods to increase employee retention rate.
Conducted group sessions on new product implementation and product testing.
Extensively trained new and existing franchisees, managers, and employees.
Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
02/1994 to 11/2007
General Manager/Event CoordiatorAuntie Anne's NY115 – City, STATE,
Interviewed job candidates and made staffing decisions.
Developed and facilitated all new-hire orientations.
Conducted job evaluations.
Managed staff of sales associates, team leaders and managers.
Scheduled and led weekly store meetings for all employees.
Extensively trained new and existing employees.
Assumed ownership of all training program initiatives.
Monitored participant workflow and behaviors throughout the training process.
Used a variety of assessment tools and strategies to improve instruction methods.
Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Increased profits through effective sales training and troubleshooting profit loss areas.
Evaluated timecards for accuracy on the regular and overtime hours.
Entered financial data into the company accounting database to be verified and reconciled.
Attended corporate sponsored trade shows each year to preserve company relations with distributors, customers and media personnel.
Consulted with advertising department to arrange promotional campaigns in all types of media.
Planned and hosted on- and off-campus community service activities.
Education
Expected in 2012 to to
Master of Science: Human Behavior Capella University - Harold Abel School of Social Sciences - Minneapolis, MN GPA:
Graduated Cum Laude
Expected in 2006 to to
Bachelor of Science: Human Services with an emphasis in management University of Phoenix - Phoenix, AZ GPA:
Graduated Magna Cum Laude
Coursework in human services including two semesters of Field Experience
Field Experience II - Biloxi, MS. Developed and executed fundraising activities for the Biloxi Relief Project. Traveled to Biloxi to assist in rebuilding and provided emotional support to Katrina victims.
Field Experience I - Plattsburgh, NY. Organized field trip activities for children. Created program for adults with disabilities to increase motor skills and memory functions. Organized brainstorming sessions to develop new and better community-based activities.
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Resume Overview
School Attended
Capella University - Harold Abel School of Social Sciences