Seasoned Senior General Manager with over 30 years experience, and also a background in Legal Studies, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Supervision and training
Sales team development
Cross-functional team management
Performance improvements
Policy/program development
Staff supervision
Leadership and team building
Variance and risk analysis
Staff development
Budgeting and cost control strategies
Employee scheduling
Skilled negotiator
Customer retention
Customer relationship management
Proficient in Microsoft Suites.
Vendor relationships
Top talent recruiting, hiring and retention
Calm under pressure
Profit and loss accountability
Employee development
Experience
General Manager, 04/2019 - 07/2021 Rush Enterprises – Idaho Falls, ID,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained employees on company procedures and policies, including worksite safety.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Tracked monthly sales to generate reports for business development planning.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
General Manager, 03/2019 - 04/2019 Rush Enterprises – Laredo, TX,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained employees on company procedures and policies, including worksite safety.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Senior General Manager, 08/2013 - 02/2018 Ceva Logistics U.S., Inc. – Lebanon, TN,
Compiled and presented reports on findings to senior management teams.
Trained and explained complex processes to end users in clear and concise manner.
Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
Balanced daily cash deposits and vault inventory with zero error rate.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Provided patient transport using various equipment and adhered to safety protocols.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Maintained all schedules by delivering patients safely and on time to procedure rooms.
Resolved customer concerns with friendly and knowledgeable service.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Legal Assistant Intern, 03/2014 - 05/2015 Attorney John Hance – City, STATE,
Assisted attorneys with trial preparation, developed trial exhibits, responded to motions and organized documents for trial discovery.
Drafted documents to file with court.
Managed case correspondence on behalf of attorney.
Drafted judicial correspondence and handled court mailings.
Managed trial calendar, judicial calendar and master calendar.
Assembled and organized facts, data and program information as background intelligence.
Researched documents and publications for details to establish evidence.
Conducted in-depth research to aid with positive legal outcomes.
Responded to client calls and inquiries to deliver applicable information.
Analyzed legal information and proofread material for errors.
Gained vast knowledge of regulations and policies associated with Real Estate Law.
Attended and actively participated in weekly legal department meetings.
Participated in client interviews, observed questioning process and documented information.
Demonstrated ability to work with people across different social identities and backgrounds.
Created organized filing system for legal documentation.
Education and Training
Associate of Applied Science: Legal Assistant, Expected in 05/2015 - Patrick Henry Community College - Martinsville, VA GPA:
Honor Roll 3 consecutive years.
Dean's List Honoree Year 2014 and 2015.
Ranked in Top 10% of class
Bachelor of Science: Business Administration And Management, Expected in 05/1995 - Purdue University Calumet - Hammond, IN GPA:
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