LiveCareer-Resume

general manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Senior General Manager with over 30 years experience, and also a background in Legal Studies, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Skills
  • Supervision and training
  • Sales team development
  • Cross-functional team management
  • Performance improvements
  • Policy/program development
  • Staff supervision
  • Leadership and team building
  • Variance and risk analysis
  • Staff development
  • Budgeting and cost control strategies
  • Employee scheduling
  • Skilled negotiator
  • Customer retention
  • Customer relationship management
  • Proficient in Microsoft Suites.
  • Vendor relationships
  • Top talent recruiting, hiring and retention
  • Calm under pressure
  • Profit and loss accountability
  • Employee development
Experience
General Manager, 04/2019 - 07/2021
Rush Enterprises Idaho Falls, ID,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained employees on company procedures and policies, including worksite safety.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
General Manager, 03/2019 - 04/2019
Rush Enterprises Laredo, TX,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained employees on company procedures and policies, including worksite safety.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Senior General Manager, 08/2013 - 02/2018
Ceva Logistics U.S., Inc. Lebanon, TN,
  • Compiled and presented reports on findings to senior management teams.
  • Trained and explained complex processes to end users in clear and concise manner.
  • Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Legal Assistant Intern, 03/2014 - 05/2015
Attorney John Hance City, STATE,
  • Assisted attorneys with trial preparation, developed trial exhibits, responded to motions and organized documents for trial discovery.
  • Drafted documents to file with court.
  • Managed case correspondence on behalf of attorney.
  • Drafted judicial correspondence and handled court mailings.
  • Managed trial calendar, judicial calendar and master calendar.
  • Assembled and organized facts, data and program information as background intelligence.
  • Researched documents and publications for details to establish evidence.
  • Conducted in-depth research to aid with positive legal outcomes.
  • Responded to client calls and inquiries to deliver applicable information.
  • Analyzed legal information and proofread material for errors.
  • Gained vast knowledge of regulations and policies associated with Real Estate Law.
  • Attended and actively participated in weekly legal department meetings.
  • Participated in client interviews, observed questioning process and documented information.
  • Demonstrated ability to work with people across different social identities and backgrounds.
  • Created organized filing system for legal documentation.
Education and Training
Associate of Applied Science: Legal Assistant, Expected in 05/2015
-
Patrick Henry Community College - Martinsville, VA
GPA:
Status -
  • Honor Roll 3 consecutive years.
  • Dean's List Honoree Year 2014 and 2015.
  • Ranked in Top 10% of class
Bachelor of Science: Business Administration And Management, Expected in 05/1995
-
Purdue University Calumet - Hammond, IN
GPA:
Status -
  • Honor Roll 2 consecutive years.
  • 3.9 GPA
  • Dean's List Honoree.

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Resume Overview

School Attended

  • Patrick Henry Community College
  • Purdue University Calumet

Job Titles Held:

  • General Manager
  • General Manager
  • Senior General Manager
  • Legal Assistant Intern

Degrees

  • Associate of Applied Science
  • Bachelor of Science

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