LiveCareer-Resume

general manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-focused General Manager offering 20 years of progressive leadership experience. Develops, leads and maintains large teams in high velocity environments to transform staff into outstanding leaders. Demonstrates creativity and savviness critical to financial and operational success. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Portion and Cost Control
  • Waste Control
  • Food Preparation Techniques
  • Banquets and Catering
  • Food and Beverage Pairing
  • Budgeting and Cost Control
  • Food Stock and Supply Management
  • Standards Compliance
  • Quality Control and Oversight
  • Culinary Trends
  • Staff Scheduling
  • Staff Recruiting and Hiring
  • Price Negotiation
  • Instruction and Delegation
  • Quality Control
  • Supply Ordering
  • Data Analysis
  • Recordkeeping and Documentation
  • Recipe Development
  • Team Leadership
  • Current in Culinary Trends
  • Inventory Management
  • Quality Assessment
  • Quality Assurance
  • Scheduling Equipment Repairs
  • Relationship Building
  • Vendor Relationships
  • Sanitation and Cleaning
  • Kitchen Staff Management
  • Menu Planning
  • Equipment Inspection and Maintenance
  • Staff Supervision and Coordination
  • Cost Control and Budgeting
  • Team Collaboration
  • Special Events and Catering
  • Restaurant Operations
  • Order Management
  • Supply Estimates
  • Coordinating Kitchen Staff
  • Safe Food Handling
  • Customer Service
  • Hiring, Training and Development
  • Food Prep Planning
  • Purchasing Equipment
  • Production Scheduling
  • Verbal and Written Communication
  • Food Preparing, Plating and Presentation
Education and Training
Business Managment Cancun, Expected in 10/2010 Associate of Arts : Managment And Strategy Marketing - GPA :
Hotel Managment Cacun, Expected in 07/2008 Master of Arts : Hotel, Motel, And Restaurant Management - GPA :
Royal Caribbean Royal Caribbean Cruise Line, Expected in 02/2003 Associate of Arts : Sommelier - GPA :
Scuola Napolitana Napoli, Expected in 04/1994 Associate of Arts : Culinary Arts - GPA :
Experience
Fourteen Foods - General Manager
Temple Terrace, FL, 02/2019 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Taught alertness and security tactics to reduce theft and losses.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Highgate Hotels - F&B Manager
Pleasanton, CA, 12/2014 - 10/2015
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled delegated tasks.
Carlisle Syntec, Inc. - Operations Manager
Dallas, TX, 04/2010 - 11/2014
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
Languages
English :
Professional
Negotiated :
Spanish :
Professional
Negotiated :
Italian :
Professional
Negotiated :
French :
Professional
Negotiated :
Chinese (Mandarin) :
Professional
Negotiated :
Portuguese :
Professional
Negotiated :
maya :
Professional
Negotiated :

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Resume Overview

School Attended

  • Business Managment
  • Hotel Managment
  • Royal Caribbean
  • Scuola Napolitana

Job Titles Held:

  • General Manager
  • F&B Manager
  • Operations Manager

Degrees

  • Associate of Arts
  • Master of Arts
  • Associate of Arts
  • Associate of Arts

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