general manager resume example with 12+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Encouraging, well-spoken and motivational leader with significant expertise in employee development and retention. Proactive, experienced in inspecting and analyzing business procedures to determine areas in need of improvement and develop successful resolutions. Well-organized and astute with desire to make lasting impact on company operations and employee morale. Professional looking to transition more than 10 years of successes to new operational platforms. Provides liaison between corporate management and employees in efficient and productive manner. Successful at fostering collaboration and communication between employees and managers. Persuasive and diplomatic leader with charming and amiable nature. Hardworking, bringing over 5 years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role. Successful at coaching managers on employee relations techniques, legal statutes and motivational strategies to build long-lasting and productive relationships. Computer-savvy and intelligent with advanced Microsoft and Office Suite skills.
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Ace Hardware – Lakeport, CA,
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Dental Care Alliance – Parkersburg, WV,
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Window Nation – Lewis Center, OH,
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Wrote sales proposals, set up contracts and finalized deals.
- Sold products and services in field for the company.
- Discussed service levels with customers and potential upgrades.
- Submitted sales reports each month to supervisors.
- Hired and motivated high-performing sales team achieving over $2,000 in new sales per year.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
- Wrote, proofed and edited sales proposals and correspondence.
Altice Usa Inc. – Cabot, AR,
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
- Facilitated new hire orientations, processed transfers and managed employee separations.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Collaborated with human resources team members to devise and deploy employee relations strategies.
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Resume Overview
School Attended
- SOCC
Job Titles Held:
- General Manager
- Dental Office Manager
- Direct Sales Representative
- Retail Sales Manager
Degrees
- Associate of Arts
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