Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Strategic management with 25 years of experience leading and overseeing retail and food . busines activities. Strong history of devising precise and targeted business operations plans, managing operation. finance and human resources , reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and goal setting initiatives while leading quick and efficient attainment of objectives. Dependable and driven goal seting with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multi-tasker always ready to support team needs. Business-driven individual with more than 20 years working as General Manager for retail and food organization. Determined and experienced in developing client rapport, budgeting and cost control strategies and Advertising. marketing. Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goal setting and [Task]sales planning and implementation[Task] and training in cost analysis and saving. Motivated to learn, grow and excel in [Industry].

  • Client account management
  • Performance improvement
  • Sales expertise
  • Effective leader
  • Efficient multi-tasker
  • Employee scheduling
  • Verbal and written communication
  • Operations management
  • Coaching and mentoring
  • Relationship building
  • Budgeting
  • Business Development
  • Budget administration
  • Recruitment
  • Goal attainment
  • Exceptional interpersonal communication
  • Staff training/development
  • Food preparation and safety
  • Budget development
  • Inventory management
  • Cleanliness
  • Safe food handling
  • Food plating and presentation
  • Kitchen staff coordination
  • Cost controls
  • Scheduling
  • Kitchen equipment operation and maintenance
  • Workflow planning
  • Team building
  • Relationship development
  • Project organization
  • Team management
  • Competitor analysis
  • Retail management
  • Goods procurement
  • Vendor negotiation
  • Trend assessment
  • Regulatory Compliance
  • Process improvement
  • POS equipment
Work History
06/2016 to 03/2020 General Manager Salem Communications | Washington, DC,
  • Oversaw and improved Sales for 4 consecutive years deliveries worth more than $70000.00 per year through efficient coordination of Marketing and advertisement.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and maintained smooth and efficient retail operation through effective team leadership and management.
  • Excellent budget management,human resources and analytical problem-solving abilities,well versed in on-line market condition on emerging opertunities
03/2000 to 06/2016 Store Manager Hibbett Sports, Inc. | Alamogordo, NM,
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
  • Oversaw, trained and encouraged 10 sales associatess, promoting culture of efficiency and performance.
  • Completed quarterly,half yearly and yearly profit and loss performance reports.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Postal Mate.
  • Boosted sales by 20% by effectively cultivating customer rapport and delivering superior customer service.
  • Supervised guests at front counter, answering questions regarding products.
  • Planned budgets and authorized payments and merchandise returns.
  • Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
  • Maintained proper product levels and inventory controls for shipping and packaging merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Leveraged social media and brand marketing to achieve or surpass sales quota of $25000.00 each Month.
  • Bolstered sales volume by 50% in less than 5 years by implementing visual merchandising program and initiating trained and disciplined employees .
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
10/1994 to 03/2000 General Store Manager Claire's Accessories | Wauwatosa, WI,
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
  • Completed BI_WEEKLY payroll for 35 employees with Microsoft and Excell.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Erply.
  • Promoted business strategy by implementing improvements based on guest feedback.
01/1991 to 10/1994 Assistant Store Manager Marshall Retail Group | Arlington, TX,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Provided current employees options for additional training opportunities.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Met or exceeded monthly sales goals as team leader by up to 15%.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 20% in 4 years.
  • Trained and managed associates in customer service and sales techniques.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted shift leaders in meeting standards for customer service and quality.
  • Reduced customer issues by 25% with introduction of surveys and questionnaires.
  • Completed bi-weekly payroll for 15 employees with microsoft and Excell.
Expected in 06/1981 Bachelor of Science | Agriculture Economics Jama AL-Fateh University of Tripoli, Tripoli Libya, GPA:
  • Graduated with 3.5 GPA
  • Majored in Economics
  • Dissertation: Future demand of Labor in Agriculture practices

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School Attended

  • Jama AL-Fateh University of Tripoli

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  • Bachelor of Science

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