Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Strategic management with 25 years of experience leading and overseeing retail and food . busines activities. Strong history of devising precise and targeted business operations plans, managing operation. finance and human resources , reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and goal setting initiatives while leading quick and efficient attainment of objectives. Dependable and driven goal seting with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multi-tasker always ready to support team needs. Business-driven individual with more than 20 years working as General Manager for retail and food organization. Determined and experienced in developing client rapport, budgeting and cost control strategies and Advertising. marketing. Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goal setting and [Task]sales planning and implementation[Task] and training in cost analysis and saving. Motivated to learn, grow and excel in [Industry].
Skills
Client account management
Performance improvement
Sales expertise
Effective leader
Efficient multi-tasker
Employee scheduling
Verbal and written communication
Operations management
Coaching and mentoring
Relationship building
Budgeting
Business Development
Budget administration
Recruitment
Goal attainment
Exceptional interpersonal communication
Staff training/development
Food preparation and safety
Budget development
Inventory management
Cleanliness
Safe food handling
Food plating and presentation
Kitchen staff coordination
Cost controls
Scheduling
Kitchen equipment operation and maintenance
Workflow planning
Team building
Relationship development
Project organization
Team management
Competitor analysis
Retail management
Goods procurement
Vendor negotiation
Trend assessment
Regulatory Compliance
Process improvement
POS equipment
Work History
06/2016 to 03/2020General ManagerSalem Communications | Washington, DC,
Oversaw and improved Sales for 4 consecutive years deliveries worth more than $70000.00 per year through efficient coordination of Marketing and advertisement.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managed budget implementations, employee reviews, training, schedules and maintained smooth and efficient retail operation through effective team leadership and management.
Excellent budget management,human resources and analytical problem-solving abilities,well versed in on-line market condition on emerging opertunities
03/2000 to 06/2016Store ManagerHibbett Sports, Inc. | Alamogordo, NM,
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
Oversaw, trained and encouraged 10 sales associatess, promoting culture of efficiency and performance.
Completed quarterly,half yearly and yearly profit and loss performance reports.
Generated repeat business by delivering exceptional customer service and positive engagement.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%.
Reconciled daily sales transactions to balance and log day-to-day revenue with Postal Mate.
Boosted sales by 20% by effectively cultivating customer rapport and delivering superior customer service.
Supervised guests at front counter, answering questions regarding products.
Planned budgets and authorized payments and merchandise returns.
Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
Maintained proper product levels and inventory controls for shipping and packaging merchandise and organized backroom to facilitate effective ordering and stock rotation.
Leveraged social media and brand marketing to achieve or surpass sales quota of $25000.00 each Month.
Bolstered sales volume by 50% in less than 5 years by implementing visual merchandising program and initiating trained and disciplined employees .
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
10/1994 to 03/2000General Store ManagerClaire's Accessories | Wauwatosa, WI,
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Addressed and resolved strategy issues to support sales management and guide business direction.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
Completed BI_WEEKLY payroll for 35 employees with Microsoft and Excell.
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