General manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Full service restaurant background
Stable work history
01/2015 to 09/2017
General ManagerGolden Corral － Lima, OHOptimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected desired productivity targets. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Increased weekly revenue by 8 percent. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
11/2013 to 01/2015
Kitchen ManagerGolden Corral － Mansfield, OHScheduled and directed staff in daily work assignments to maximize productivity. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Counseled and disciplined staff when necessary.
05/2012 to 11/2013
Front Of House ManagerOutback Steakhouse － Mansfield, OHConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured proper cleanliness was maintained in all areas of the bar and front of house.
05/2007 to 05/2012
Kitchen ManagerOutback Steakhouse － Mansfield, OHScheduled and directed staff in daily work assignments to maximize productivity. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Placed all food orders weekly. Conducted weekly inventories and final monthly inventories. Achieved senior kitchen manager in April 2008. Conducted new menu roll outs and training of new items.