General Manager Resume Example Sovereign Management Corp

GENERAL MANAGER

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills

Calm under pressure
Financial document control
Data review
Customer experiences
Communication skills
Recruiting and hiring
Vendor relationships
Sound judgment
Team building and motivation
Leadership and team building
Skilled negotiator

Employee scheduling
Workforce Management
Supervision
MS Office
Fair housing mandates
Skilled multi-tasker
Multi-family property management
Proficient in Onesite/Realpage
Client relations
Staff supervision

Experience

General Manager|Sovereign Management Corp - Waco, TX|08/2018 - Current

Applied accounting concepts knowledge in overseeing accounting and finance operations for 16 apartment complexes and one shopping mall strip.
Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
Prepared financial statements and expense documents for management teams.
Reconciled all bank and credit card accounts monthly.
Assisted Human Resources with payroll on several occasions.
Filled in for Accounts Payable for several months while she was out for medical leave.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Dispersed incoming mail to correct recipients throughout office.
Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Maintained organized filing system of paper and electronic documents.

Property/Office Manager|Telshor Apartments - Las Cruces, NM|10/2012 - 08/2018

Coordinated 1 million dollar major remodeling projects for the property.
Compiled and conveyed all operational and financial data to regional manager.
Monitored common areas for cleanliness and safety.
Collected and maintained careful records of rental payments.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Handled resident complaints and expedited all maintenance requests.
Increased occupancy from 65% to 100% within the first year.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Contacted tenants to collect overdue rent or to discuss other important issues.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Managed day-to-day operations for 120-unit multi family property.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Solicited vendor quotes to determine optimal material purchase pricing.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Monitored office inventory to maintain adequate supply levels and order products.
Supervised management office with three employees, consistently cultivating productive and positive work atmosphere.

Assistant Property/Office Manager|TelshorLas Brisas Mobile Home Park - Las Cruces, NM|12/2003 - 05/2005

Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted tours of vacancies with prospective tenants.
Checked common areas regularly to keep neat, clean and free of debris.
Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
Explained policies and procedures to tenants and enforced all rules.
Escalated critical issues to property manager to ensure immediate resolution.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Dispersed incoming mail to correct recipients throughout office.
Maintained business records by updating customer information.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.

Education and Training

New Mexico State University|Las Cruces, NM|08/2012BBA: General Business

Minor in Accounting

Accomplishments

Within the first year at Telshor Apartments I brought the property up from almost being black listed from the housing program to satisfactory.

Successfully coordinated a 1 million dollar major remodeling project for Telshor Apartments.

Promoted from Telshor Apartments to the corporate office, Sovereign Management.

Resume Overview

Companies Worked For:

Sovereign Management Corp
Telshor Apartments
TelshorLas Brisas Mobile Home Park

School Attended

New Mexico State University

Job Titles Held:

General Manager
Property/Office Manager
Assistant Property/Office Manager

Degrees

BBA : General Business

General Manager Resume Example

Resume Score: 80%

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