General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven professional bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

  • Performance improvements
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Advertising and marketing
  • Profit and loss accountability
  • Customer relationship management
  • Financial document control
  • Cost analysis and savings
  • Data review
  • Sales planning and implementation
  • Vendor relationships
  • Team training and development
  • Sales expertise
  • Staff development
  • Team oversight
  • Critical thinking
  • Financial administration
  • Schedule management
  • Communication skills
  • Project management
  • Product costing
  • Proficient in Microsoft Office, Quickbooks, and a variety of inventory management software.
General Manager, 06/2016 to 09/2021
SandestinMiramar Beach, FL,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Oversaw all aspects of Marketing team efforts.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
General Manager, 06/2014 to 06/2016
SandestinSanta Rosa Beach, FL,
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Managed accounts payable, accounts receivable and payroll.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Prepared weekly payroll to keep up with projected weekly revenue.
Kitchen Manager, Bar Manager, 03/2012 to 06/2014
Glory Boud Gyro Co.City, STATE,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Received, organized and rotated paper goods and food ingredients.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Restocked beer and liquor regularly and after special events.
  • Monitored cash intake to reduce discrepancies.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Reorganized bar stations to streamline service flow.
  • Prepared specialty drinks to support servers.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education and Training
: Finance, Expected in 06/2014
The University of Alabama - Tuscaloosa, AL
  • Specialization in Professional Sales
  • Sigma Alpha Lambda Honor Society Member
  • Served as Treasurer, Pledge Educator, and Risk Management Chair for Phi Delta Theta Fraternity
High School Diploma: , Expected in 05/2010
Mt Brook High School - Birmingham, AL,
  • Member of the Baseball, Football, and Basketball programs.
  • Awarded Men's Choir Leadership Award

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Resume Overview

School Attended
  • The University of Alabama
  • Mt Brook High School
Job Titles Held:
  • General Manager
  • General Manager
  • Kitchen Manager, Bar Manager
  • High School Diploma