(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Customer-oriented General Manager with 10 plus years of experience focused on increasing profit margin, sales and customer focused. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering great work ethics. Coaching, developing and team building and team retention.

  • Recruitment
  • Planning
  • Sales, clients
  • Management
  • Balance, Sales
  • Banking
  • Customer service
  • Inventory
  • Leadership
  • Loss Prevention
  • Payroll
  • Reconciling
  • Training and Development
  • Coaching and mentoring
  • Operations management
J. E. BROWN HIGH SCHOOL Atlanta, GA Expected in 06/1988 Diploma : General Studies - GPA :
  • Training Manager, Family Dollar - 2011
  • Six Sigma Certification Training completion- 2018
  • General Manager Trainer - GMT - 2021
Work History
Renton, WA, 01/2019 - Current
  • Supervise, lead, train, and coach teams to provide exceptional customer service to consumers
  • Maintain clean, safe work environment by complying with all health and sanitized procedures and or laws.
  • Assist in implementing all merchandising and marketing programs for profitable returns.
  • Cash handling, fuel transactions, and lottery processes
  • Manage 11 staff members, hire and train new and current team members. Motivate and develop all employees, schedule employee hours, and oversee payroll.
  • Exceed to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales goal.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries and maintain all credit controls and maximize business operational efficiency.
San Francisco, CA, 06/2008 - 08/2018
  • Train, coach, and develop store managers with ongoing in-store training/staff development, while ensuring store operations and other daily functions are consistently in compliance with company policies.
  • Collaborate with Area Operations Manager (AOM) regarding appropriate budget levels for stores based on shrink performance, program compliance, inventory schedules, effective use of Field Specialists, and store scheduling resources.
  • Assists Area Operation Manager in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures based on operations area needs.
  • Ensure that store operating standards on consistently met; Provide feedback to store managers for areas of improvement, and forward stores progress to Area Operations Manager.
  • Hired, supervised and coached 14 Store Managers on sales strategies to optimize performance.
  • Monitored store controls, planned business operations and control payrolls while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
Southern Shores, NC, 10/2005 - 03/2008
  • Scheduled/dispatched drivers on daily routes; assisted with loads, paperwork preparation, bookkeeping, and process payroll checks.
  • Managed business relationships with 10 different companies through cold-calling and contract negotiation loads ranging from low to high volume.
  • Collect payments from couriers for detention due to drivers, communicate with drivers for delivery and pickup information, and ensure drivers personal records are following compliance with Department of Transportation.
  • Collect insurance payments from drivers through payroll, and file all.
  • Process payments to insurance companies for business purposes, and ordered office supplies as needed.
  • Adhered to all safety, security, compliance, quality guidelines and procedures based on Department of Transportation and Federal Motor Carrier Safety Administration regulations.
Bank Of America - VAULT TELLER
City, STATE, 04/1997 - 10/2005
  • Prepared deposits of over 1 million dollars to be processed through Federal Reserve and corporate accounts by preparing currency orders and reconciling end of day balances.
  • Researched and corrected out-of-balance transactions using appropriate banking systems and machines.
  • Provided efficient operations support and quality service to thousands of customers and clients by properly maintaining financial records.
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports
  • Researched and resolved out-of-balances
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers
  • Reconciled and balanced vault and followed company cash control guidelines and procedures to protect customer and employer assets
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services
  • Adhered to regulatory and company security and audit procedures

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