GENERAL MANAGER Resume Example
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GENERAL MANAGER
Professional Summary
Customer-oriented General Manager with 10 plus years of experience focused on increasing profit margin, sales and customer focused. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering great work ethics. Coaching, developing and team building and team retention.
Skills
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Work History
GENERAL MANAGER01/2019 to Current
Service Linen – Renton , WA
Service Linen – Renton , WA
- Supervise, lead, train, and coach teams to provide exceptional customer service to consumers
- Maintain clean, safe work environment by complying with all health and sanitized procedures and or laws.
- Assist in implementing all merchandising and marketing programs for profitable returns.
- Cash handling, fuel transactions, and lottery processes
- Manage 11 staff members, hire and train new and current team members. Motivate and develop all employees, schedule employee hours, and oversee payroll.
- Exceed to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales goal.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries and maintain all credit controls and maximize business operational efficiency.
PERFORMANCE MANAGER06/2008 to 08/2018
Exos – San Francisco , CA
Exos – San Francisco , CA
- Train, coach, and develop store managers with ongoing in-store training/staff development, while ensuring store operations and other daily functions are consistently in compliance with company policies.
- Collaborate with Area Operations Manager (AOM) regarding appropriate budget levels for stores based on shrink performance, program compliance, inventory schedules, effective use of Field Specialists, and store scheduling resources.
- Assists Area Operation Manager in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures based on operations area needs.
- Ensure that store operating standards on consistently met; Provide feedback to store managers for areas of improvement, and forward stores progress to Area Operations Manager.
- Hired, supervised and coached 14 Store Managers on sales strategies to optimize performance.
- Monitored store controls, planned business operations and control payrolls while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Kept team on track by assigning and supervising their activities and giving constructive feedback
DISPATCH OFFICE MANAGER10/2005 to 03/2008
Towne Bank – Southern Shores , NC
Towne Bank – Southern Shores , NC
- Scheduled/dispatched drivers on daily routes; assisted with loads, paperwork preparation, bookkeeping, and process payroll checks.
- Managed business relationships with 10 different companies through cold-calling and contract negotiation loads ranging from low to high volume.
- Collect payments from couriers for detention due to drivers, communicate with drivers for delivery and pickup information, and ensure drivers personal records are following compliance with Department of Transportation.
- Collect insurance payments from drivers through payroll, and file all.
- Process payments to insurance companies for business purposes, and ordered office supplies as needed.
- Adhered to all safety, security, compliance, quality guidelines and procedures based on Department of Transportation and Federal Motor Carrier Safety Administration regulations.
VAULT TELLER04/1997 to 10/2005
Bank Of America – City , STATE
Bank Of America – City , STATE
- Prepared deposits of over 1 million dollars to be processed through Federal Reserve and corporate accounts by preparing currency orders and reconciling end of day balances.
- Researched and corrected out-of-balance transactions using appropriate banking systems and machines.
- Provided efficient operations support and quality service to thousands of customers and clients by properly maintaining financial records.
- Balanced daily cash deposits and vault inventory with zero error rate
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports
- Researched and resolved out-of-balances
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers
- Reconciled and balanced vault and followed company cash control guidelines and procedures to protect customer and employer assets
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services
- Adhered to regulatory and company security and audit procedures
Education
Diploma: General Studies06/1988J. E. BROWN HIGH SCHOOL-
City,
State
Certifications
- Training Manager, Family Dollar - 2011
- Six Sigma Certification Training completion- 2018
- General Manager Trainer - GMT - 2021
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Resume Overview
School Attended
- J. E. BROWN HIGH SCHOOL
Job Titles Held:
- GENERAL MANAGER
- PERFORMANCE MANAGER
- DISPATCH OFFICE MANAGER
- VAULT TELLER
Degrees
- Diploma : General Studies 06/1988
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