Customer-oriented General Manager with 10 plus years of experience focused on increasing profit margin, sales and customer focused. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering great work ethics. Coaching, developing and team building and team retention.
Skills
Recruitment
Planning
Sales, clients
Management
Balance, Sales
Banking
Customer service
Inventory
Leadership
Loss Prevention
Payroll
Reconciling
Training and Development
Coaching and mentoring
Operations management
Education
J. E. BROWN HIGH SCHOOLAtlanta, GAExpected in 06/1988 ā āDiploma:General Studies - GPA:
Certifications
Training Manager, Family Dollar - 2011
Six Sigma Certification Training completion- 2018
General Manager Trainer - GMT - 2021
Work History
Service Linen - GENERAL MANAGER Renton, WA, 01/2019 - Current
Supervise, lead, train, and coach teams to provide exceptional customer service to consumers
Maintain clean, safe work environment by complying with all health and sanitized procedures and or laws.
Assist in implementing all merchandising and marketing programs for profitable returns.
Cash handling, fuel transactions, and lottery processes
Manage 11 staff members, hire and train new and current team members. Motivate and develop all employees, schedule employee hours, and oversee payroll.
Exceed to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales goal.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries and maintain all credit controls and maximize business operational efficiency.
Exos - PERFORMANCE MANAGER San Francisco, CA, 06/2008 - 08/2018
Train, coach, and develop store managers with ongoing in-store training/staff development, while ensuring store operations and other daily functions are consistently in compliance with company policies.
Collaborate with Area Operations Manager (AOM) regarding appropriate budget levels for stores based on shrink performance, program compliance, inventory schedules, effective use of Field Specialists, and store scheduling resources.
Assists Area Operation Manager in establishing and implementing short- and long-range goals, objectives, policies, and operating procedures based on operations area needs.
Ensure that store operating standards on consistently met; Provide feedback to store managers for areas of improvement, and forward stores progress to Area Operations Manager.
Hired, supervised and coached 14 Store Managers on sales strategies to optimize performance.
Monitored store controls, planned business operations and control payrolls while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Kept team on track by assigning and supervising their activities and giving constructive feedback
Scheduled/dispatched drivers on daily routes; assisted with loads, paperwork preparation, bookkeeping, and process payroll checks.
Managed business relationships with 10 different companies through cold-calling and contract negotiation loads ranging from low to high volume.
Collect payments from couriers for detention due to drivers, communicate with drivers for delivery and pickup information, and ensure drivers personal records are following compliance with Department of Transportation.
Collect insurance payments from drivers through payroll, and file all.
Process payments to insurance companies for business purposes, and ordered office supplies as needed.
Adhered to all safety, security, compliance, quality guidelines and procedures based on Department of Transportation and Federal Motor Carrier Safety Administration regulations.
Bank Of America - VAULT TELLER City, STATE, 04/1997 - 10/2005
Prepared deposits of over 1 million dollars to be processed through Federal Reserve and corporate accounts by preparing currency orders and reconciling end of day balances.
Researched and corrected out-of-balance transactions using appropriate banking systems and machines.
Provided efficient operations support and quality service to thousands of customers and clients by properly maintaining financial records.
Balanced daily cash deposits and vault inventory with zero error rate
Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports
Researched and resolved out-of-balances
Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers
Reconciled and balanced vault and followed company cash control guidelines and procedures to protect customer and employer assets
Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services
Adhered to regulatory and company security and audit procedures
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