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Talented Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organized and reliable with outstanding menu creation capabilities. Diligent and passionate Hard worker with demonstrated culinary proficiency and four years of experience in culinary. Committed to close adherence to food safety regulations and industry best practices in all kitchen activities. Detail-oriented with strong communication and time and resource management skills. High-performing Chef offering four years of restaurant experience. Excellent communication, leadership, and problem-solving skills. Talent for building streamlined, cohesive teams.
Knowledgeable and dedicated customer service professional with extensive experience throughout the Walt Disney World company and others. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Polite and professional Customer representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Ambitious and results-oriented General Manager with over 2 years of experience, creating strategic alliances with organizational leaders to effectively align with and support growth initiatives. Progress-driven planner adept at building and retaining high-performing teams.
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- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items. Drive company vehicles to make inter-Parks delivery of products and supplies.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Loaded, unloaded and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Provided information to customers regarding company's charge card and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Valencia College - Orlando, FL
Valencia College - Orlando, FL
Penn Foster Career School - Scranton, PA
- ServSafe
- OTP2 (McDonalds)
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Resume Overview
School Attended
- Valencia College
- Valencia College
- Penn Foster Career School
Job Titles Held:
- General Manager
- Chef/Assistant Store Manager
- Line Cook Supervisor
- Customer Service Representative
Degrees
- Bachelor of Arts
- Associate of Arts
- High School Diploma
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