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General Manager Resume Example

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GENERAL MANAGER
Summary

Results-focused General Manager offering more than 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.

Skills
  • Performance improvements
  • Policy/program development
  • Sales team development
  • Cross-functional team management
  • Supervision and training
  • Staff development
  • Team building and motivation
  • Top talent recruiting, hiring and retention
  • Team oversight
  • Customer experiences
  • Training and coaching
  • Schedule management
  • Safety assurance
  • Purchasing and planning
  • Leadership and team building
  • Customer retention
  • Team training and development
  • Product costing
Experience
Company Name | City, StateGeneral Manager01/2011 - Current
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Coached and developed [Number] internal candidates for promotion to general management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked [Timeframe] sales to generate reports for business development planning.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
Company Name | City, StateAssistant Manager07/2010 - 01/2011
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Assisted General Manager in evaluating employee performance and cultivating improvement initiatives.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Company Name | City, StateSupervisor06/2009 - 07/2010
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Company Name | City, StateTeam Member01/2009 - 06/2009
  • Unloaded trucks, moved containers to staging area and determined correct storage locations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Rotated through series of [Number] different stations each [Timeframe] based on team needs.
  • Completed [Task] for [Type] product assembly lines efficiently and safely.
  • Quality checked [Type] components to determine conformance to specifications, disposing of any unacceptable parts.
  • Completed ongoing quality checks on [Type] products, closely following strict quality assurance guidelines.
  • Picked up and moved boxes weighing [Number]+ pounds.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education and Training
Universidad Nacional Autonoma | CitySome College (No Degree) in Business Administration
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Resume Overview

School Attended

  • Universidad Nacional Autonoma

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Supervisor
  • Team Member

Degrees

  • Some College (No Degree) in Business Administration

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