General Manager Resume Example Cook County Sheriff

GENERAL MANAGER

Skills

Training program development
Classroom expertise
Workshop coordination
Training material development
Online training experience
Employee training/scheduling
Staff development
Performance improvement
Coaching and mentoring
Recruitment
Operations management
Project Management
Budget development
Budget administration

Deadline-oriented
Consistently meet goals
Data organization
Project implementation
Client Account Management
Team Leadership
Employee Safety
Conflict Resolution
Verbal and written communication
Relationship building
Effective leader
Efficient multi-tasker
Exceptional interpersonal communication
Public speaking

Professional Summary

Determined Workforce Development Specialist with over 15 plus years extensive experience guiding employees through job development programs. Provides collaborative, interpersonal approach to instructional seminars. Creatively develops training materials to improve employee engagement. Effectively communicates training material to promote learning of diverse audiences, good planning abilities and interpersonal communication strengths.

Ambitious and results-oriented General Manager with over 15 plus years of experience, creating strategic alliances with organizational leaders to effectively align with and support Sales and People initiatives. Progress-driven planner adept at building and retaining high-performing teams.

20 plus years working and growing in the same company Enthusiastic Serviced-focused General Manager.

Accomplishments

Coordinate Viaggio Training Leadership and material organization
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Managed and Trained teams of 60 plus staff members per location
Organization Budget to monitor and implement best goal achievement.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Marketing - Implemented marketing strategies which resulted in 150% growth of customer base.

Work History

Workforce Development Coordinator, 11/2008 to 02/2021
Cook County Sheriff - Chicago , IL

Reviewed and edited all training materials for accuracy and company policy compliance.
Coordinated ongoing technical training and personal development classes for staff members.
Delivered new employee onboarding and training sessions via Ultipro and personal meetings
Researched and obtained relevant course materials to achieve training objectives.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Delivered wide variety of courses focused on Upselling techniques, Training the Trainers, Managerial Strategies, and Restaurants variates topics to enhance communication, team cohesion and group Teamwork performance.
Directed training programs and development paths for managers and supervisors.
Directed field training to enhance participants' skills.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training from 5 to 20 new employees per cycle
Conducted orientation sessions and organized on-the-job training for new hires.
Created in-depth training manual for all employees in conjunction with a small selected team at Corporate for both the West and East coast restaurants regions
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Trained staff during demonstrations, meetings, conferences and workshops.
Analyzed effectiveness of training programs at all levels and recommended updates.
Conducted training courses and prepared videos for long-term use.
Trained new hires to perform cross-training exercises with experienced workers.
Selected and assigned instructors to conduct specific training programs.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Implemented new learning strategies depending upon employees' skill levels.

General Manager, 10/2014 to 02/2021
Southern States Cooperative, Inc. - Bowling Green , KY

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Operate back office systems: Hot Schedules, Crunchtime, ECM, Playerlink, Excel, Outlook
ServSafe Manager Certified OR State Approved Equivalent; Alcohol and Allergen training if applicable to state requirements
Exceptional ability to manage fast-paced environment with multiple and sometimes changing priorities.
Improved productivity while reducing staffing and operational costs by 30%.
Enforced quality assurance protocols of Premier Hospitality to deliver ideal customer experiences.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Supported regulatory compliance by overseeing all audits with Franchiseblast software to verify protocol adherence.
Implemented operational strategies and effectively built customer and employee loyalty through Romano's E-Club and Catering off site deliveries and Full Service Catering.
Coordinate Viaggio Training leadership workshops to educate team members on best practices to optimize productivity, while ensuring staff retention rates.
Received superior customer service satisfaction scores for several consecutive quarters, on all media social networks and internal networks
Hired, trained, coached and mentored staff to support smooth adoption of Romano's Brand system programs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Designed modern employee recognition program which boosted productivity and improved morale.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Worked directly with management Director of Operation and VPR , and HR and Risk department to brainstorm, discuss strategy and mitigate Customers and HR issues.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Held weekly meetings with DO, CM and SM s to identify techniques to overcome sales obstacles.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Service Manager, 11/2005 to 10/2014
J. A. King - Chattanooga , TN

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with GM, DO, to discuss service needs and develop effective and practical solutions to best results in Customer Service and Sales revenues.
Managed team of 30/40 employees in BOH and FOH processes to comply with Romano's Macaroni Grill Brand policies across company.
Hired and trained new Bartender, Server, Host, Support workers to improve efficiency of department and cultivate productive work atmosphere.
Monitored team performance, adhered to service level agreements and provided detailed job training on site with classes workshops and Job development performance reviews

Server Supervisor, 11/1998 to 11/2005
Revolution Foods - Huntington Park , CA

Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
Observed participants and provided corrective measures for skill improvement.
Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Discussed trends and risks related to responsible sale and service of [Type].
Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
Evaluated skills assessment and observations to review effectiveness of training material.
Educated bartenders, clerks, and servers on responsible service protocols.
Introduced HotSchedule for scheduling needs to successfully create long-term schedules for 30 daily shifts and 40 employees.
Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Monitored food preparation, production and plating for quality control.
Created new recipes, outlined steps and training staff on correct preparation.
Cut spending through effective inventory management and supply sourcing.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Set and oversaw weekly and special event menu plans.

Education

High School Diploma: : 06/1989Istituto Tecnico Statale Commerciale Einaudi - City

Resume Overview

School Attended

Istituto Tecnico Statale Commerciale Einaudi

Job Titles Held:

Workforce Development Coordinator
General Manager
Service Manager
Server Supervisor

Degrees

High School Diploma : : 06/1989

General Manager Resume Example

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