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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Ambitious and results-oriented General Manager with over 15 plus years of experience, creating strategic alliances with organizational leaders to effectively align with and support Sales and People initiatives. Progress-driven planner adept at building and retaining high-performing teams.

20 plus years working and growing in the same company Enthusiastic Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Accomplishments
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Marketing - Implemented marketing strategies which resulted in 150% growth of customer base.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of 60 plus staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Staff training/development
  • Verbal and written communication
  • Employee scheduling
  • Project Management
  • Deadline-oriented
  • Relationship building
  • Effective leader
  • Efficient multi-tasker
  • Budget administration
  • Coaching and mentoring
  • Consistently meet goals
  • Budgeting
  • Exceptional interpersonal communication
  • Sales expertise
  • Operations management
  • Business Development
  • Budget development
  • Food preparation and safety
  • Recipes and menu planning
Work History
10/2014 to CurrentGeneral ManagerCompany Name | City, State
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Operate back office systems: Hot Schedules, Crunchtime, ECM, Playerlink, Excel, Outlook
  • ServSafe Manager Certified OR State Approved Equivalent; Alcohol and Allergen training if applicable to state requirements
  • Exceptional ability to manage fast-paced environment with multiple and sometimes changing priorities.
  • Improved productivity while reducing staffing and operational costs by 30%.
  • Enforced quality assurance protocols of Premier Hospitality to deliver ideal customer experiences.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Supported regulatory compliance by overseeing all audits with Franchiseblast software to verify protocol adherence.
  • Implemented operational strategies and effectively built customer and employee loyalty through Romano's E-Club and Catering off site deliveries and Full Service Catering.
  • Coordinate Viaggio Training leadership workshops to educate team members on best practices to optimize productivity, while ensuring staff retention rates.
  • Received superior customer service satisfaction scores for several consecutive quarters, on all media social networks and internal networks
  • Hired, trained, coached and mentored staff to support smooth adoption of Romano's Brand system programs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Worked directly with management Director of Operation and VPR , and HR and Risk department to brainstorm, discuss strategy and mitigate Customers and HR issues.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Held weekly meetings with DO, CM and SM s to identify techniques to overcome sales obstacles.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
11/2005 to 10/2014Service ManagerCompany Name | City, State
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with GM, DO, to discuss service needs and develop effective and practical solutions to best results in Customer Service and Sales revenues.
  • Managed team of 30/40 employees in BOH and FOH processes to comply with Romano's Macaroni Grill Brand policies across company.
  • Hired and trained new Bartender, Server, Host, Support workers to improve efficiency of department and cultivate productive work atmosphere.
  • Monitored team performance, adhered to service level agreements and provided detailed job training on site with classes workshops and Job development performance reviews
11/1998 to 11/2004Development Coordinator, Lead ServerCompany Name | City, State
  • Monitored resource allocation, budget development and personnel recruitment for multiple projects.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity. Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
06/1989High School DiplomaIstituto Tecnico Statale Commerciale Einaudi , City
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Resume Overview

School Attended

  • Istituto Tecnico Statale Commerciale Einaudi

Job Titles Held:

  • General Manager
  • Service Manager
  • Development Coordinator, Lead Server

Degrees

  • 06/1989 High School Diploma

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