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General Manager Resume Example

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Micaiah
Galpin
Professional Summary

Talented professional with expert sales, leadership and people development talents with 10 years of customer service experience. Composed persona known for having excellent drive, hard worker, quick learner, extremely teachable and open to coaching and feedback. Forward-thinking individual with extensive knowledge of retail and business who is known for success in many different industries and leading employees to complete tasks. Ability to collaborate and drive teams to meet goals and KPIs, to execute business and marketing strategies and maintain strong, credible relationships with customers and clients.

Education
The University of ArizonaCity, StateBachelor of Science: Retailing & Consumer Sciences, General Business Administration & FrenchGPA: 3.490/4.0
Skills
  • Microsoft Word, Excel, Powerpoint, Pages, Numbers, Keynote, Outlook, Quickbooks, and SPSS
  • Familiarity with Retail Workforce Management Systems including Kronos, Dayforce, and Storeforce
  • Knowledge and use of CRM programs Tulip (Tete-a-Tete), Clientbook, and Salesforce
  • Visual merchandising
  • Relationship building
  • Conflict resolution
  • Business development
  • Effective leader
  • Operations management
  • Coaching and mentoring
  • Consistently meet goals
  • Sale expertise
  • Staff training/development
  • Organized
  • Exceptional interpersonal communication
  • Recruitment
Work History
Company Name- General Manager
City, State12/2017 - Current
  • Drive year-over-year business growth of a $1M store through the development and mentorship of a sales team, operational excellence, and relentless experimentation with new revenue streams and events
  • Track and analyze profitability and key metrics including sales, conversion, ADT, and UPT to improve overall profitability and bring in new and maintain existing clientele
  • Supervise the selling floor and lead team to connect with new customers, develop clientele, build and maintain relationships with clients, and produce strong results through proactive and daily outreach
  • Partner with our Tory Burch Mainline Training and Development team to ideate and create informational trainings for stores and teams on how to increase in store conversion, and entrepreneurial ways to build the business and brand
  • Onboard and train new General Managers for both Tory Burch Mainline and Tory Sport in multiple markets and inspire them to grow their business and teams through situational and servant leadership.
  • Complete talent acquisition and management for 4 external placements in 2019
  • Identify and capitalize on community business opportunities with effective networking driving over $219K in 2018 and 2019
  • Devise and deploy new revenue streams, dramatically boosting store sales including a Private Shopping program, which has generated $230K (+62% to 2017, +6% to 2018 results) and a Mainline Referral program in partnership with Tory Burch to build brand awareness, resulting in over $13K in sales.
  • Coordinate and host quarterly product knowledge workshops to educate team members and to optimize sales productivity clientele.
Company Name- Studio Manager
City, State07/2016 - 12/2017
  • Led and oversaw the day to day operations of a 900K boutique fitness studio through daily tasks such as providing the highest level of hospitality to all guests and over 300+ studio members, handling all guest issues and inquiries, building staff schedules to meet business needs, managing payroll and operating overhead costs daily, and analyzing studio and instructor schedules to maximize performance
  • Used hospitality expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty to the studio
  • Estimated expected changes in business operations through analyzing monthly P&Ls and made proactive adjustments to employee schedules
  • Developed a high performing team of 12 Studio Coordinators to provide hospitable guest service, actively sell memberships and product offerings to meet studio revenue and KPI goals
  • Carried out any national marketing initiatives and ideated and executed local marketing opportunities - added 12 new Corporate partners and 10+ community partnerships
  • Planned marketing initiatives and leveraged referral network to increase member retention by 8% and overall class attendance by 4% in 2017
Company Name- Mate, Assistant Store Manager
City, State01/2013 - 09/2015
  • Facilitated the implementation of overall customer experience by fostering strong relationships with the community by hosting internal and external events
  • Supervised and facilitated many facets of the opening of the company's first in the Dallas, Texas market including interviewing 200+ applicants for potential hire, designing informational materials, coordinating training orientations, and the building of store displays.
  • Managed the store's Fresh section by writing five daily purchase orders, analyzing sales trends to keep product spoils below the store goal of $2,048, and utilizing cross merchandising to familiarize customers with products of increase the average ticket of $38.
  • Mentored and managed a team of 60+ employees and encouraged them to drive their own development and meet store goals.
  • Conceptualized a new layout and supervised the re-merchandising of the store's Fresh and Deli sections, which led to a 2% increase in average sales for the section and a 6% decrease in section spoils.
Accomplishments
  • Top performing Tory Sport store in company - Q3, Q4 - 2019
  • Highest Private Shopping revenue in Tory Burch company - 2019
  • Highest Team Sales in Tory Sport division - Q4 - 2018
  • Training Track Achievement Award - Junior League of Dallas - Leadership - 2017
  • Emerging Alumni Professional Award - John and Doris Norton School of Family and Consumer Sciences - 2017
  • 200 Hour Registered Yoga Certification - Yoga Alliance - 2016
  • Outstanding Senior Award - John and Doris Norton School of Family and Consumer Sciences - 2012
Activities

Junior League of Dallas, Active Member

Life Skills Coach, Our Friends Place

Healthy Lifestyle Facilitator, Cancer Support Community

St. Phillip's School and Community Center

Uptown Yoga, Instructor

Instruct multiple yoga class formats including an all levels flow class and deep stretch class in a group fitness setting

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Resume Overview

School Attended

  • The University of Arizona

Job Titles Held:

  • General Manager
  • Studio Manager
  • Mate, Assistant Store Manager

Degrees

  • Bachelor of Science : Retailing & Consumer Sciences, General Business Administration & French

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