Results-driven operator with vast experience in operations, project management, and organizational development with a focus on team building within a diverse industry. Proven record of enhancing operations, administrative systems, P&L efficiences and brand culture.
Manage specialists and managers in driving operations goals and in turn support internal business units to ensure compliance with product compliance regulations and other trade requirements.
Manager of frontline managers for global classification/rule writing programs that will result in duty savings and ultimately benefit the programs.
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Work with Amazon’s internal technology teams to develop creative and best-in-class product compliance business processes that can scale up.
Work with various internal teams (e.g. supply chain, Retail teams, system teams, Trade program teams) to help drive tools, best practices and process improvements that affect classification speed of the program.
Leverage data to continuously improve Product Compliance at Amazon.
Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations.
Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
Mentor and guide Quality lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training sessions to the team.
Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets
01/XXX8 to 05/2020
General ManagerAutonation, Inc. – Katy, TX,
Led new restaurant opening for two MK locations (51st/6th & 29th/7th).
Selected for GM Leadership program to develop new GM's and leaders within the company to drive personal and professional growth.
Received awards, both quarterly and yearly for Exceptional Guest Experience.
Worked closely with facilities team to ensure DOH standards were met.
Implemented action plans to target negative variances through P&L management.
Partnered with Corporate and leadership on future business strategy and growth.
Submitted daily and weekly sales forecasts versus last year financials.
Created team sales and customer service incentives to promote productivity and surpass brand standards.
Held monthly incentive programs for management team to increase productivity, creativity, and ownership among each work group.
Analyzed weekly inventory with managers and communicated action plans to reach target goals.
Increased revenue YOY by 10% largely due to fostered relationships with hotel concierge and local businesses paired with exceptional customer service.
Held monthly appreciation luncheons for our local businesses, loyal guests, and exceptional staff members.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Recruited, hired and trained high performing sales and support staff while providing a positive employee experience with a focus on team career growth.
10/XXX6 to 11/XXX7
Assistant General ManagerFifth Wall – Swedesboro, NJ,
Managed multiple departments within the business by monitoring labor costs and driving revenue in order to hit monthly budgets.
Worked directly with the sales team on strategy, lead generation, and to manage the membership lifespan.
Worked with General Manager on responding to all member satisfaction surveys and following up to address all issues and concerns.
Submitted monthly P&L variance reports to implement corrective actions.
Closely monitored the Repairs and Maintenance budget by reviewing all invoices/work orders to prevent financial overages and maintained close relationships with vendors.
Worked closely with the facilities team to ensure that cleanliness was above brand standard.
Encouraged, trained and coached employees to maximize performance.
Motivated and led team members from different departments to work together to increase productivity and build a sense of community.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Held weekly and monthly team meeting to focus on personal and professional growth.
02/XXX4 to 09/XXX6
Assistant General Manager /Beverage ManagerAutonation, Inc. – Corpus Christi, TX,
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Planned and updated menus to capitalize on changing trends in customer preferences.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Collaborated with chefs and cooks to plan menus for special events and occasions.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
Secured positive customer experiences while executing effective quality assurance practices.
Placed new inventory orders and oversaw correct restocking procedures.
05/XXX1 to 01/XXX4
General ManagerGrand Lux Café / Cheesecake Factory, Inc – City, STATE,
Communicated regularly with corporate on weekly budgets and operations to maximize profit and build sales.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Daily/Weekly meetings with my front and back of house teams to analyze financials and set expectations for the new week with specific action plans.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Built and maintained loyal, long-term customer relationships through experience management and excellent customer service.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Education and Training
Expected in to to
B.A: Criminal Justice and Communications Fairleigh Dickinson University - Teaneck, NJ GPA:
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