general manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Insightful Manager with experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Diligent professional commitment to improving operational efficiency while keep office moral high.
Skills
Project planning
People skills
Data management
Conflict resolution
Reliable and trustworthy
Flexible
Training & Development
Multitasking
Active listening
Work ethic
Teambuilding
Organization
Decision-making
Customer service
Supervision
Experience
11/2021 to CurrentGeneral ManagerJc Penney | Stroudsburg, PA,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Created schedules and monitored payroll to remain within budget.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, trained and empowered employees to achieve key performance indicators.
Guided management and supervisory staff to promote smooth operations.
Supervised employees through planning, assignments and direction.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Led employee evaluations with constructive feedback to boost performance.
Recruited, interviewed and hired qualified staff for open positions.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
08/2020 to CurrentEyewear ConsultantMyeyedr | Burlington, MA,
Optical Floor Leader which includes duties such as performing and auditing weekly WIPs/daily reports to ensure optimal efficiency on the optical floor, auditing trays to ensure each job is correct to prevent unnecessary delays, and helping the GM educate other EC's on KPI's and why they are important.
Control expenses to maximize office contributions by managing cost of goods for the office, and executing revenue improvements through the measurement of metrics. Examples include ordering supplies for the office and managing the accounts receivable reports.
Assisted patients and customers with choosing the right products to best fit budgetary requirements, style preferences, and insurance preferences.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Scheduled appointments, verified insurance coverage, maintained accurate patient records.
Trained and mentored other eyewear specialists and continued education to keep up with current technologies.
Dispense, adjust, and repair eyewear for patients.
09/2014 to 08/2020OpticianMcphs University | Worcester, MA,
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms for the physicians.
Coordinated with labs, manufacturers, and patients to ensure efficiency between all.
Trained and mentored new employees and continued education to keep up with current technologies.
Dispensed, adjusted, and repaired eyewear for patients
11/2008 to 06/2013Unit CoordinatorHartford Healthcare | Avon, CT,
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Assisted physicians, nurses, and other healthcare staff in ordering and performing tests, charting, ensuring STAT orders were completed, scheduling appointments, and other office needs.
Communicated with family members and other healthcare professionals to ensure patients needs were met.
Education and Training
Expected in 12/2008 to to Associate of Science | Radiologic TechnologyBowling Green State University, Bowling Green, OHGPA:
Graduated with High Honors
Expected in 05/2006 to to High School Diploma | EHOVE Career Center , Milan, OHGPA:
Multiple Scholarship Recipient
Dean's List Honoree
National Technical Honor Society
Expected in 06/2006 to to High School Diploma | New London High School, New London, OHGPA:
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