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General Manager Resume Example

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GENERAL MANAGER
Summary

Outgoing Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Skills
  • Check payment processing
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Menu memorization
  • Prompt table clearance
  • Dining customer service
  • Food inspection
  • Price memorization
  • High-volume dining
  • Menu knowledge
  • Food safety understanding
  • Effective customer upselling
  • Service prioritization
  • Relationship management
  • Dining crew workflow optimization
  • Quality control
  • Seating assignment preparation
  • Conflict and dispute resolution
  • Safe food handling
Experience
09/2018 to Current
General ManagerBlack Bear Diner － Colorado Springs, Colorado
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed scheduling for 40 employees to ensure optimal productivity.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Motivated and led team members to work together to achieve targets.
09/2015 to Current
ServerBlack Bear Diner － Colorado Springs, Colorado
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 50%.
  • Greeted newly seated guests quickly and efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
04/2010 to 07/2015
ServerWestern Omlette － Colorado Springs, Colorado
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted newly seated guests quickly and efficiently.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 42%.
12/2005 to 06/2009
ServerVillage Inn － Colorado Springs, Colorado
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Promoted desserts, appetizers and specialty drinks.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
05/1990
BBA: EconomicsDenver University － Denver, CO
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Resume Overview

Companies Worked For:

  • Black Bear Diner
  • Western Omlette
  • Village Inn

School Attended

  • Denver University

Job Titles Held:

  • General Manager
  • Server

Degrees

  • BBA : Economics

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