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general manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer-oriented General Manager with nine years of experience focused on increasing revenue and projections. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress, environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering extensive knowledge in food and beverage operation.

Skills
  • Performance improvement
  • Team Leadership
  • Staff training/development
  • Conflict Resolution
  • Training and Development
  • Recipes and menu planning
  • Budget development
  • Relationship building
  • Sales expertise
  • Employee scheduling
  • Operations management
  • Efficient multi-tasker
  • Bilingual (Spanish)
Work History
04/2017 to 04/2021 General Manager Jc Penney | Pineville, NC,
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • In charge of weekly payroll, forecast, and labor cost management.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed and maintained partnerships with liquor vendors and suppliers through continual communication along with negotiated monthly spends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Consulted with managers to organize special events, buyouts, and promotions.
04/2017 to 04/2021 Beverage Director Aimbridge Hospitality | Emeryville, CA,
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • In charge of sending daily sales report, comp + voids reports.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Held beverage area and workers to high standard of cleanliness and service.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Implemented new drink policies, reducing over-pouring and bringing liquor margins down to 11%
  • Analyzed weekly beverage consumption trends, Product mix reports, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Maintained exhaustive knowledge of all alcoholic/ non alcoholic beverages on offer, including ingredients, flavor profiles, nutritional information, allergens and alcoholic content.
01/2013 to 03/2017 Bar Manager Legends | Las Vegas, NV,
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Expected in 06/2016 to to Bachelor of Arts | Criminal Justice John Jay College of Criminal Justice of The City University of New York, New York, NY GPA:
Accomplishments
  • Generated $2.5 million in additional revenue in 2019.
  • Implemented new beverage program which helped increase revenue and reduced liquor margins to 11%.
  • Supervised team of 60+ staff members.
  • Reduced labor costs down to 13% by reworking schedules and implementing weekly forecast.
  • Saved company $50k per month in inventory costs by finding new alcohol vendors.
  • Named in Forbes magazine on 8 separate occasions for cocktail creations provided with ingredients and quotes.
  • Featured in Time Out NY live interview for seasonal summer cocktail creation.
  • Featured in Cosmopolitan magazine for season cocktail creation, ingredients, and quote.
  • Featured in Pure Wow for winter cocktail creation, ingredients, and quote.
Additional Information

Dedicated leader who is passionate about customer service management and hospitality. Expert at resolving challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

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Resume Overview

School Attended

  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • General Manager
  • Beverage Director
  • Bar Manager

Degrees

  • Bachelor of Arts

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