Customer service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Optimistic and highly motivated leader with sound judgment, good planning abilities and interpersonal communication strengths. Pursues every opportunity to support team members and proactively address issues.
Skills
Performance Improvement
Recruitment
Client Account Management
Team Leadership
Food Preparation and Safety
Exceptional Interpersonal Communication
Business Development
Employee scheduling
Efficient Multi-Tasker
Effective Leader
Staff Training/Development
Work History
General Manager, 01/2021 to Current Westgate Resorts – River Ranch, FL,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Developed and maintained relationships with customers and suppliers through account development.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
HR/Marketing Manager, 01/2012 to 03/2021 Lenovo – Paris, TX,
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Assessed marketing copy, art comps and final designs and compared with established specifications.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
Transformed corporate website and social media platforms to better engage customers and promote sales.
Briefed senior executives on monthly projections, product launches and other marketing plans.
Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Managed team of employees, overseeing hiring, training, and professional growth of employees.
Guest Service Team Leader, 04/2007 to 04/2011 Target – City, STATE,
Evaluated team by reviewing customer feedback and key performance indicators.
Led team meetings to address concerns and inform employees of new policies and procedures.
Answered guest inquiries and provided information regarding store services and amenities.
Greeted guests upon arrival and offered assistance.
Strategically scheduled staff for peak business hours for adequate coverage.
Assigned daily job tasks and workloads to the front-end team members.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Program Director, 02/1997 to 10/2003 Red Wing YMCA – City, STATE,
Conducted on-site seminars and workshops to generate interest in new club activities.
Explained use of exercise equipment to all participants, prioritizing safety at all times.
Carried out day-to-day duties accurately and efficiently.
Maintained energy and enthusiasm in fast-paced environment.
Supervised youth in engaging environment to promote security and safety for all ages.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Implemented variety of fun and recreational activities for members of all ages.
Monitored youth behavior and offered guidance and support for positive change.
Performed in advocacy capacity for troubled youth to provide access to resources.
Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Education
Associate of Applied Science: Paralegal, Expected in Minnesota School Of Business - Minneapolis, MN GPA:
Associate of Applied Science: Law (Pre-Law), Expected in Hamline University - Saint Paul, MN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
