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General Manager Resume Example

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GENERAL MANAGER
Summary

Detailed oriented General manager with years of customer relations. Trained in hiring and training with problem solving skills and the ability to cut cost when possible. The experience of working with many different types of people along with being around guests and building relationships with guests has given a rare opportunity to thrive in a diverse atmosphere with many ideas on how to maintain a full, multitasking workday with a can do, positive attitude.

Skills
  • Work well under pressure
  • Positive attitude
  • Problem Solver
  • Organization
  • Leadership
  • Communication
  • Self-motivated
  • Innovative
  • Adaptable
  • Team work oriented
  • Multitasking
  • Frugal
  • Open minded, and patient.
  • Listening
Experience
General Manager|Grant Central Pizza and Pasta - Atlanta , GA|03/2013 - Current
  • Accounted for daily transactions, balanced the earnings and deposited in designed place.
  • Kept in place standards and personal goals with team in order to keep a consistent, happy and conscience restaurant in a growing neighborhood.
  • Trained employees how to properly communicated, where as not to offend or confuse any guest.
  • Trained employees on new systems and continuously check each employees work before passing along to bookkeeper.
  • Foresee how business may be and staff and make orders accordingly.
  • Train in how to properly clean during a pandemic according to CDC health standard and stay up to date with any new health information that could be potentially released.
  • Trained on how to get return guest so that employees may develope regulars to both better enhance the dining experience and shift for both the regulars and employees.
  • Lead by example in hopes that the staff will work with the same work ethic and when they do not, holding them accountable in a stern, yet kind patient manner.
  • Make the schedule for employees weekly.
  • Set up goals and tasks in order to keep the restaurant clean, organized, and motivated.
  • Perform inventory each week on supplies, and alcohol.
  • Hire, train, schedule, council, and train employees in leu of a human resource department.
  • Listen to both staff and guest and ordered alcohol accordingly from their feedback.
  • Oversee that all staff are following the law regarding alcohol sells.
  • Overseen that the restaurant is consistently up to the standards of the Fulton County health department so that we maintain our A grade.
  • Came up with new systems and procedures to keep up with the ever changing community.
  • Handle all guest feedback, both good and bad and when guest get out of line, professionally , patiently, and kindly explain our rules and policies.
  • Add up all weekly tips, write, and disperse checks.
  • Write checks to vendors.
Pet Sitter|Independent Contractor - Atlanta, GA|01/2014 - Current

Pet Sitter

  • Properly clean and sanitize all areas for the pet.
  • Carefully monitor animals and watch for any signs of illness or discomfort.
  • Wash pets in a manner to keep them calm so that they feel safe and secure.
  • Assist pets in socializing with other pets for owners.
  • Care for unwell pets and offer comfort and quality time while owners are away in a manner that makes both owner and pet happy and comfortable.
  • Administer medicine on a schedule and with patience.
  • Pick up pets from Vet offices, settle payment and assure they are safely home for working owners and relay any information and instructions from the Vet to the owners in a clear and accurate manner.
  • Accumulate relationships and bonds with both pets and owners.
  • Adhere to a stick diet regime for each pet.
  • Closely observing pet's behavior when around other pets.
  • Walk pets with an alertness of other unpredictable pets in order to avoid any unsavory encounters.
  • Follow instructions in detail which has lead to 100% repeat business.
  • Keep track of money owed for busy clients.
  • Keep owners apprised on their pets in a clear and detailed manner to make owners feel more at ease.
Server|Marlow's Tavern - Tucker , GA|01/2011 - 01/2012
  • Apprise guest on specials and other items they may be interested in.
  • Became Fluent in the POS in order to input orders, and split tickets in the way the guest preferred with expediency and accuracy.
  • Met the goals set by superiors in both upselling and selling specific drinks and specials.
  • Anticipated the needs of each guest so that they had a fully satisfying experience.
  • Tried to understand each person so that the kind of service needed was provided.
  • Recommended options for those with allergies and dietary restrictions.
  • Effectively communicated any said allergies or dietary to the kitchen in an expeditious manner.
  • Received orders and worked with peers in order to accurately server each individual.
  • Cleaned and sanitized after each guest according to Dekalb County Health code and safely removing and harmful in the proper, safe manner.
  • Thoroughly checked identification for each individual in order to legally sell alcohol beverages.
  • Paid close attention to multiple parties by pre-bussing and refilling drinks before guest could ask as to not disrupt dining experience.
Education and Training
Lake Wales Charter High School||Lake Wales, FL|06/2007High School Diploma
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Resume Overview

Companies Worked For:

  • Grant Central Pizza and Pasta
  • Independent Contractor
  • Marlow's Tavern

School Attended

  • Lake Wales Charter High School

Job Titles Held:

  • General Manager
  • Pet Sitter
  • Server

Degrees

  • High School Diploma

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