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general manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Focused and diligent Management Professional with over 15 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.

Skills
  • Supervision and training
  • Cross-functional team management
  • Policy/program development
  • Performance improvements
  • Training and coaching
  • Team building and motivation
  • Troubleshooting expertise
  • Client relations
  • Computer-savvy
  • Customer relationship management
  • Project management
  • Recruiting and Hiring
  • Employee scheduling
  • Inventory management
  • Staff training and development
  • Communication skills
Experience
General Manager, 09/2014 - Current
Lineage Logistics Mesquite, TX,
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed scheduling for 20 plus employees to ensure optimal productivity.
General Manager, 09/2012 - 09/2014
Lineage Logistics Ontario, CA,
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Consistently complied with company policies and government regulations.
Medical Management Specialist, 08/2010 - 09/2012
Erie Insurance Du Bois, PA,
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
  • Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
  • Reviewed written correspondence, correcting grammatical and spelling errors.
  • Gathered data to formulate appropriate replies for information requests.
  • Created agendas and communication materials for team meetings.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Called applicants to set up appointments and explain benefits processes.
Operations Manager, 03/2006 - 08/2010
Calibre Global Perth, WA,
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Bachelor of Science: Business Administration, Expected in
-
The University of Tennessee - Chattanooga - Chattanooga, TN
GPA:
Status -

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Resume Overview

School Attended

  • The University of Tennessee - Chattanooga

Job Titles Held:

  • General Manager
  • General Manager
  • Medical Management Specialist
  • Operations Manager

Degrees

  • Bachelor of Science

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