Hard-working professional with 7 years of experience and a proven knowledge of food preparation, food sanitation and safety, and customer satisfaction. Aiming to leverage my skills to successfully fill the Manager/ Stocker role at your company.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Business-conscious General Manager bringing over 2 years of experience in fast food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Skills
Great customer service skills Problem solver Quick thinker Great social skills
Performance improvements
Supervision and training
Employee scheduling
Safety assurance
Budgeting and cost control strategies
Employee development
Leadership and team building
Training and coaching
Customer experiences
Staff training
Staff supervision
Staff development
Team building and motivation
Team oversight
Team training and development
Staff training and development
Schedule management
Education and Training
Manistee High SchoolManistee, MIExpected in 05/2015 – –High School Diploma: - GPA:
Certifications
Servsafe
Experience
Lineage Logistics - General Manager Mount Pleasant, SC, 10/2018 - Current
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner
Count money and make bank deposits
Investigate and resolve complaints regarding food quality, service, or accommodations
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity
Maintain food and equipment inventories, and keep inventory records
Schedule staff hours and assign duties
Establish standards for personnel performance and customer service
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance
at job fairs.
Giant Eagle - People Leader Edinburg, PA, 04/2021 - 12/2021
Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Reduced accidents in workplace by implementing safety policies and procedures.
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Optivest Properties - Starbucks Lead Brentwood, NH, 05/2020 - 05/2021
Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Developed and monitored weekly staff schedules.
Rotated through series of different stations based on team needs.
Offered constructive criticism regarding quality assurance on team phone calls.
Followed staffing strategies to achieve production goals.
Quality checked components to determine conformance to specifications.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Taco Bell - Manager City, STATE, 04/2017 - 09/2018
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Supervised staff performing daily activities.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Employed active listening and [Skill] to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
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