Accomplished General Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Skills
Verbal and Written Communication
Business and Team Leadership
Customer Service and Customer Relations
Inventory Tracking and Management
Visual Layout Planning and implementation
Financial Statement Review and analysis
Multitasking and Prioritization
Public speaking
Education
University of Southern MainePortland, MEExpected in – –Bachelor of Arts:Communication Research - GPA:
Work History
Lineage Logistics - General Manager Hialeah, FL, 09/2011 - 05/2021
The Coast Guard Exchange (CGX) is a support organization within the Department of Homeland Security (DHS) that provides merchandise and services to Coast Guard and other authorized patrons. Income generated is used as working capital to maintain CGX locations throughout the United States and abroad as well as to provide the Coast Guard with supplemental funding to the Morale, Well-being, and Recreation (MWR) fund.
Oversaw Maine CGX stores, two US Coast Guard Cutter stores and directly managed the South Portland location.
Created a Made in Maine department for the Maine locations by working with local companies, attending the annual New England Made show and staying on top of buying trends. The creation of this department was adopted into the company's merchandising model for most stores as "Made In," Locally Made Product exclusive to their area.
Strategically partnered with the US Coast Guard and spoke at their monthly All Hands' meetings (Sector Northern New England), a relationship that resulted in achieving sales goals as well as mutually beneficial relationships throughout the organization.
Created, planned and executed in-store events for the active, retired and veteran military members that included tastings, demonstrations and promotional services from local community.
Invited to be an Employee Of The Quarter committee member, reviewed and selected winners for the Coast Guard Exchange and Community Service Command (CGX headquarters).
Member of the Northeast Regional interview Panel for store management candidates.
Consistent direct contact with corporate buyers and vendors to influence and manage the inventory assortment in the Maine locations.
Getir - General Manger Chicago, IL, 02/2004 - 09/2011
Developed and maintained relationships with customers through design consultations and planning, in-home design appointments and exclusive in-store design classes.
Continually recruited, hired, trained and maintained a support staff- 50 associates during peak seasons.
Managed budget implementations, employee reviews, training and schedules.
Oversaw P&Ls and achieved sales and budget goals consistently to stay on track with growth plans.
Maintained visual standards consistent with the Pottery Barn and Williams Sonoma Inc. excellent design reputation.
Getir - Store Manager New York, NY, 03/2001 - 01/2004
Turned two non-performing stores around (Newington, NH and South Portland, ME) by rebuilding the staff to include energetic, enthusiastic and reliable sales associates. This resulted in increased sales, achieved monthly operations budgets and an overall better customer service experience.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated merchandise and displays monthly to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Garden Botanika - Store Manager City, STATE, 04/1997 - 03/2001
Created a Birthday Discount Program in the South portland location where customers shared their personal information and their birth date in exchange for a generous discount and makeover on their birthday. This allowed us to call and mail them with up coming promotions and in-store events. The successful monthly double digit sales increases prompted the program to be adopted into all locations.
Planned and executed events that included local skincare and make up professionals. Garden Botanika products were used, promoted and the customer received free services in-store from the guest.
Selected as the Northeast Regional traveling training and merchandising specialist in 1999.
Accomplishments
USCG Civilian Service Commendation Medal cited for Outstanding achievement while assigned as the General Management of the Maine CG Exchanges from 2011-2021
Successfully completed the Leadership And Management School (LAMS) in 2012
Completed Premiere Customer Service Ambassador program through the Coast Guard 2019
American Red Cross blood drive volunteer 2011-2021
Boys & Girls Club of South Portland teen mentor and event volunteer 2004-2006
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