General Manager Resume Example Rod Martin's Complete Basement Systems

GENERAL MANAGER

Summary

Seasoned Salesman with 10 years of experience and familiarity with various facets of effective leadership. Decisive and strategic with nuanced and flexible approach. Dedicated background generating positive results through insightful contributions by applying record of success in business.

Skills

Performance improvements
Supervision and training
Cross-functional team management
Policy/program development
Sales team development
Customer retention
Networking abilities
Staff training and development
Vendor relationships

Team building and motivation
Schedule management
Communication skills
Profit and loss accountability
Recruiting and Hiring
Calm under pressure
Variance and risk analysis
Customer experiences
Leadership and team building

Education and Training

High School DiplomaMt. Vernon High SchoolCity,State,06/2011

Experience

Rod Martin's Complete Basement SystemsGeneral Manager | Minneapolis , MN05/2017 to Current

Facilitated monthly and quarterly leadership workshops for my store to share best practices that optimize productivity.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Fostered strong relationships with all customers and suppliers by caring and maintaining communication.
Consistently complied with company policies and government regulations.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Managed store operations, including hiring, coaching and mentoring team of 3 sales representatives.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Designed sales and service strategies to improve revenue and retention.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Managed scheduling for 4 employees to optimize productivity.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.

Raising Cane'sAssistant Manager | Euless , TX12/2016 to 05/2017

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Cultivated customer loyalty by training team members in industry-leading service standards.
Delegated daily tasks to team members to optimize team productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Completed inventory audits to identify losses and project future demands.
Supported sales management initiatives to optimize business development.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Walt Disney Co.Sales Associate | Seattle , WA01/2016 to 12/2016

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through system and coordinated product deliveries.
Prepared cash deposits up to $5,000 with zero discrepancies.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Educated customers on product and service offerings.
Used register system to ring up customer purchases, process payments and issue receipts.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

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General Manager Resume Example

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