General Manager Resume Example Private Security Protection Services, Inc.

GENERAL MANAGER

Professional Summary

Seasoned Service Professional with exemplary skills in the areas of Security, Guest Services, Payroll, Accounting & Finance, Logistics and Retail. Engaging personality and service-driven background coupled with exemplary detail orientation. Seeking opportunity to build success with exciting organization.

Skills

Customer service-oriented
Excellent time management
Data entry expert
Self-motivated
Strong verbal communication
Extremely organized

Meticulous attention to detail
Invoice processing
Filing and data archiving
Material inventory proficient
Security team management
Dispatch Experience

Work History

General ManagerMar 2019 - Current
Private Security Protection Services, Inc.New York, NY

Management of the entire recruiting life-cycle: sourcing resumes/candidates, conducting and scheduling interviews. Independently source candidates using professional networks, on-line job boards, and other means to obtain the best qualified candidates.
•Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the shift.
•This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs
Responsible for supervising, motivating, coaching and training and evaluating the work performance of Security Professionals and making recommendations regarding assignments.Assists with the responsibility of making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
•Assists the President in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Field Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
•Assists in the overseeing of all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed.
•Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
•Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the President and/or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, President, or CEO.
•Responsible for making recommendations for counseling and/or disciplinary action, including termination
May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction with prior approval from the President/CEO.
•Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, President, or CEO
Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support.
•May occasionally perform Security Professional type job duties on a as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek

Security Site SupervisorMar 2017 - Mar 2019
AllStar Security & Consulting Inc.New York, NY

Security Operations Administrative/Office Supervisor

Senior Security Officer (On Call)

Signing sheets: Ensure that all guards scheduled for work are properly signed in upon reporting for duty and ensure time accuracy as per the official schedule provided to you prior to start of each event
Ensure that guards are in proper uniform and have copies of all security licenses and F-04 certificates
Communicate which each zone supervisor and update them on the arrival of their team members to facilitate proper posting
Communicate all call outs/no shows/ tardiness to myself and Allstar office and make necessary phone calls to staff and obtain an ETA
Provide the guards with a radio as needed and ensure proper inventory of all outgoing radios and equipment. (Clickers, Traffic vest and Lights etc.)
Ensure Radios are properly set for optimum charging before, during and after each event and auditing equipment to ensure its all in working order at all times and communicating all deficiencies to Management
Provide breaks and relief to all guards for events over 8 hours and ensure proper documentation
Assist with water distribution to all posts during hot summer events to prevent de-hydration
Ensure that all guards are properly signed out at the end of each event and get approval from Management in regards to guards staying past the scheduled closing time
Send all time sheets to the office at the end of each event to ensure payroll is processed in a timely manner
Ensure that the Command post is kept secured and organized at all times
Deliver accurate verbal and written reports to company personnel regarding security team operations
Investigate all security and safety violations
Observe and report suspicious activities and persons and Remove unauthorized persons from facility grounds
•Write reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations to supervisor of correction or follow-up actions
•Provide needed assistance to customers, co-workers, and client management
•Monitor and authorize entrance and departure of employees and visitors and Deny entrance to the building to unauthorized persons
•Monitor central alarm system for fire, intrusion, and duress alarms and responded when needed

Dispatch AssociateJan 2016 - Nov 2017
UPS Customer Care CenterQueens, NY

Recorded all inbound and outbound equipment
Monitored scheduled versus actual equipment types
Utilized Feeder Scheduling System (FSS) reports to dispatch drivers
Key entered timecards and outside yard checks to ensure that the trailer positions matches the computer system
Gathered, logged and monitored all shipping data
Assigned shipments to carriers in the centralized database

Doorperson/PorterJan 2013 - Jan 2013
Henry Hudson Pkwy IncRiverdale, NY

Greeted all incoming and departing tenants and visitors. Assisted physically challenged tenants and guests with special needs
Transferred luggage and packages to and from apartments, loading zones, vehicles by hand or using baggage carts
Supplied tenants with directions, travel information, and other information such as available services, transportation, and points of interest, when requested
Ensured excellence in all aspects of the level quality of daily cleaning activities for the Company and tenants including the maintenance of clean lobbies and entrance areas for Tenants and guests

Education

High School DiplomaDeWitt Clinton High SchoolBronx, NY
Academic Diploma and 4 Year Jr. ROTC Graduate

Resume Overview

Companies Worked For:

Private Security Protection Services, Inc.
AllStar Security & Consulting Inc.
UPS Customer Care Center
Henry Hudson Pkwy Inc

School Attended

DeWitt Clinton High School

Job Titles Held:

General Manager
Security Site Supervisor
Dispatch Associate
Doorperson/Porter

Degrees

High School Diploma

General Manager Resume Example

Resume Score: 80%

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